Nicole Stuart
Scarborough
Summary
Compassionate and results-driven professional with a strong background in social services, client support, and office management. Experienced in supporting families and individuals through crisis, coordinating inclusive programming for children with exceptional needs, and streamlining administrative operations. Adept at client intake, assessments, and community referrals, with a deep commitment to equity, anti-oppression, and trauma-informed care. Seeking to leverage multidisciplinary experience in a dynamic social services or community support role.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Client Representative
Bell Business Markets
2023 - Current
- Handle client inquiries and order requests with professionalism and efficiency
- Coordinate with internal teams and partners to meet client-specific needs
- Utilize multiple systems (BCRIS, EOM, NM1, ARICS) for order management and billing
- Ensure contract compliance, order accuracy, and customer satisfaction
Office Manager
New Steel
- Oversaw office operations, scheduling, inventory, and staff performance evaluations
- Processed and tracked customer orders, ensuring timely and accurate execution
- Trained and supervised staff on daily operations and customer service procedures
- Fostered a professional, well-organized environment aligned with company goals
Assistant Manager
New Steel
- Assisted with operations, customer service, scheduling, and team supervision
- Supported recruitment, training, and onboarding processes
- Monitored inventory, arranged merchandising, and addressed escalated issues
Program Head Instructor / Program Staff
Variety Village
- Designed and led inclusive recreational programs for children aged 4-6
- Promoted safe, engaging environments for children with exceptional needs
- Applied CPI training for behavioral intervention and de-escalation
- Supervised volunteers and support staff & documented participants progress
Field Placement Student
Ronald McDonald House Charities
- Supported Family Services with intake assessments, clerical duties, and inquiries
- Assisted Child Life Specialist with program delivery and family engagement
- Maintained confidential documentation and worked closely with social workers
Field Placement Student
Juliette's Place, Homeward Family Shelter
- Conducted client intakes and needs assessments; supported safety and discharge planning
- Facilitated weekly programs and assisted with housing applications (SPP)
- Maintained detailed case files and coordinated community resource referrals
- Collaborated across Women's and Children's departments
Field Placement Student
LAMP Community Health Centre
- Facilitated individual and group mental health sessions
- Delivered creative therapeutic workshops and referred clients to external supports
- Conducted client outreach, data input, and meal program support
Education
Honours Bachelor of Applied Science - Family and Community Social Services
University of Guelph
Guelph, ONDiploma - Social Service Worker
Humber College
Toronto, ONCertificate - Family Mediation
York University
Toronto, ONSkills
- Client Advocacy & Intake
- Crisis Intervention & Support
- Community Referrals & Housing Navigation
- Program Planning & Facilitation
- Administrative Coordination
- Conflict Resolution & De-escalation
- Inclusive & Trauma-Informed Practice
- Leadership & Team Collaboration
Certification
- CPI Nonviolent Crisis Intervention
- Trauma-Informed Practice (Workshops & Field Placements)
- Diversity, Equity, and Inclusion Principles
Timeline
Certificate - Family Mediation
York University
Client Representative
Bell Business Markets
2023 - Current
Office Manager
New Steel
Assistant Manager
New Steel
Program Head Instructor / Program Staff
Variety Village
Field Placement Student
Ronald McDonald House Charities
Field Placement Student
Juliette's Place, Homeward Family Shelter
Field Placement Student
LAMP Community Health Centre
Honours Bachelor of Applied Science - Family and Community Social Services
University of Guelph
Diploma - Social Service Worker
Humber College
Similar Profiles
Sumer ReedSumer Reed
Dedicated Sales & Service Associate at Bell Business MarketsDedicated Sales & Service Associate at Bell Business Markets
Francina D'SilvaFrancina D'Silva
Technical Business Analyst at Bell Business MarketsTechnical Business Analyst at Bell Business Markets
NARESHA KRNARESHA KR
Senior Analyst at Financial Markets Regulatory operations - Standard Chartered Bank Global Business Services Pvt LtdSenior Analyst at Financial Markets Regulatory operations - Standard Chartered Bank Global Business Services Pvt Ltd
Sydney BloomSydney Bloom
School Based and Outpatient Counselor at Day OneSchool Based and Outpatient Counselor at Day One
Deepthi AkurathiDeepthi Akurathi
Dental Administrative Assistant at Jane Finch DentalDental Administrative Assistant at Jane Finch Dental