Nicole Stanfield
Overview
11
11
years of professional experience
1
1
Certification
Work History
Student Services Professional, International
McMaster University, Central Student Recruitment
08.2022 - Current
- Manage a high volume of applicant inquiries via Live Chat, email, social media, 1:1 virtual meetings and in-person drop-ins
- Promote McMaster at OUF, Fall Previews, May@Mac, and domestic and international school fairs
- Have developed a thorough understanding of McMaster's undergraduate programs, admissions requirements and policies, financial aid, student services, student life, facilities, housing, etc
- Facilitate the Recruitment team's weekly update meeting with Admissions; summarize and consolidate learning on behalf of the team
- Co-design training program for new Recruitment Officers
- Coordinate bi-annual recruitment training sessions with faculty and campus partners
- Developed our 2024 International Webinar series; organized, facilitated, and delivered webinars to prospective international students
- Lead the creation of our 2024 International Pre-Departure Guide for offer holders
- Co-designed our 2024 Incoming Student Survey
- Lead the development the European market portfolio and provide 1:1 support to applicants from Europe
Relationship Manager/Homestay Coordinator
The Canada Homestay Network, Halton & Hamilton
01.2019 - 08.2022
- Acted as official custodian for 60+ high school students, assisting with school registration and managing communication with stakeholders including students, parents, school/school boards, agents, and host families
- Resolved conflicts involving students and host families; implemented a progressive discipline model for both
- Screened and recruited suitable host families in Halton, Hamilton, and Brantford
- Ran regular virtual and in-person orientations for host families and international students
- Trained new employees on company practices, region-specific processes, database management and how to navigate difficult conversations
- National Conference Committee member; assisted with organizing the company conference in Montreal
Assistant Language Teacher
JET Programme
07.2014 - 07.2015
- Designed unique lesson plans for 5high school students to develop their spoken English language skills
- Made modifications to the lesson plan and delivery to accommodate individual student needs
- Coordinated regular after-school and community events for those interested in practicing English
- Organized and promoted an English concert performed by the students at the end of the year
- Presented at a week-long skills development conference for teachers and facilitated group discussions
Education
Honour's Bachelor of Arts - Philosophy
The University of Toronto
Skills
- Active listening
- Effective conflict management and ability to de-escalate
- Strong oral and written communication
- Intercultural communication
- Self-directed and organized
- Familiarity with Mosaic
- Proven knowledge of many areas of the university
Certification
- CCE Personal Leaders , McMaster University
- CCE Communication Essentials, McMaster University
- Mental Health First Aid - Adults Who Interact with Youth, Mental Health Commission of Canada
- Emergency First Aid & CPR Level C, Canadian Red Cross
- Certificate in Publishing, The Chang School of Continuing Education
Languages
Chinese (Mandarin)
Limited Working
Timeline
Student Services Professional, International
McMaster University, Central Student Recruitment
08.2022 - Current
Relationship Manager/Homestay Coordinator
The Canada Homestay Network, Halton & Hamilton
01.2019 - 08.2022
Assistant Language Teacher
JET Programme
07.2014 - 07.2015
Honour's Bachelor of Arts - Philosophy
The University of Toronto
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