Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Spencer

Barrie,ON

Summary

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.

Overview

11
11
years of professional experience

Work History

Recruiter

National Carwash Solutions
12.2022 - Current
  • Recruited, interviewed, and facilitated the hiring of qualified job applicants for open positions; collaborates with department managers to understand skills and competencies required
  • Performed routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave, disciplinary matters, disputes and investigations, occupational health and safety, and training and development
  • Managed HRIS system and assisted employees at all levels with work-related issues including compensation, benefits, career development, and all other employee relations issues
  • Followed policies and confidentiality procedures to safeguard data and information by utilizing an efficient filing system that makes updating and retrieving files easily through Google applications
  • Implemented new employment programs, incentive projects and company policies for 300+ employees located throughout Canada
  • Designed and utilized orientation training documents and recorded material for new Canadian employees.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Assisted with writing job postings and job descriptions for boards.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Organized new employee orientation schedules for new hires.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Participated in job fairs to recruit new talent.
  • Skilled at working independently and collaboratively in a team environment.

Human Resources Generalist (Co-op)

National Carwash Solutions
05.2022 - 12.2022
  • Administered on-boarding process for new employees and new-hire orientations
  • Performed routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave, disciplinary matters, disputes and investigations, occupational health and safety, and training and development
  • Managed HRIS system and assisted employees at all levels with work-related issues including compensation, benefits, career development, and all other employee relations issues
  • Developed, promoted, and enforced safety policies
  • Implemented new employment programs, incentive projects and company policies for 300+ employees located throughout Canada
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Created and updated tracking spreadsheets using MS Excel.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Server

Canadian Brewhouse
10.2021 - 05.2022
  • Established menu knowledge, and built rapport with customers to achieve customer loyalty and outstanding experiences
  • Assisted coworkers in rush-hour periods by taking extra orders and aided expo line to ensure orders were served on time
  • Trained new employees on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Hostess/Server

Flying Monkeys Craft Brewery Taproom
02.2021 - 09.2021
  • Continually asked necessary questions regarding updated food and beverage menus in order to present patrons with an educational and passionate experience
  • Provided excellent customer service to each guest to ensure a memorable visit and create a loyalty to the taproom
  • Success multitasking while remaining professional and courteous in fast-paced environments
  • Frequently assisted colleagues during rush periods to promote teamwork while providing exceptional service and guest dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Sales Representative

Victoria's Secret
10.2017 - 03.2020
  • Assist customers with questions about products, apparel, and sizing
  • Operate registers and credit card machines during sales transactions
  • Work to ensure customer satisfaction during each interaction.

Barista

Starbucks
07.2016 - 05.2017
  • Greeted customers and helped with their wants and needs; provided information about products
  • Gained the ability to work well under pressure and high customer traffic
  • Developed professional relationships with guests and co-workers.

Barista

Starbucks
08.2012 - 10.2014
  • Greeted customers and helped with their wants and needs; provided information about products
  • Gained the ability to work well under pressure and high customer traffic
  • Developed professional relationships with guests and co-workers.

Education

Human Resources Management – Business Co-Op Diploma Program -

Georgian College
Barrie, ON
04.2023

Skills

  • Exceptional communication skills; able to interact in a positive and professional way with clients, co-workers and senior leadership individuals
  • Demonstrate the ability to train new employees adequately to exceed business standards
  • Able to work in a busy and varied role that requires good attention to detail
  • Experience with Microsoft Word, Excel, Outlook, and Google applications
  • Interpersonal skills to build good relationships with a diverse workforce
  • Communication skills that allow me to speak effectively, listen attentively and provide appropriate feedback

References

References available upon request

Timeline

Recruiter

National Carwash Solutions
12.2022 - Current

Human Resources Generalist (Co-op)

National Carwash Solutions
05.2022 - 12.2022

Server

Canadian Brewhouse
10.2021 - 05.2022

Hostess/Server

Flying Monkeys Craft Brewery Taproom
02.2021 - 09.2021

Sales Representative

Victoria's Secret
10.2017 - 03.2020

Barista

Starbucks
07.2016 - 05.2017

Barista

Starbucks
08.2012 - 10.2014

Human Resources Management – Business Co-Op Diploma Program -

Georgian College

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Nicole Spencer