Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Smith

Peterborough

Summary

Experienced hospitality professional with a strong background in front desk operations, group coordination, and customer service in hotels and the airline industry. Excellent organizational and communication skills, complemented by a education in accounting and hotel management. Capable of multitasking effectively in high-pressure settings, resolving issues with professionalism, and delivering exceptional experiences for clients and guests.

Overview

16
16
years of professional experience

Work History

Groups Coordinator

Lufthansa Intouch
12.2015 - Current
  • Answer calls from travel agents regarding flight bookings of 10 or more passengers
  • Read and respond to emails from travel agents regarding group bookings
  • Assisting in other departments such as refunds, agency for non-groups and general reservations
  • Maintaining bookings from other airlines in coordination with ours
  • Monitoring group deposits and deposit related questions
  • Fare calculations and changes

Bookkeeping Assistant

Geode Business Services
12.2020 - 01.2022
  • Data entry in QuickBooks desktop and QuickBooks Online
  • Reconciling bank and credit card accounts
  • Filing and sorting documents
  • General tasks as needed with some time in payroll

Duty Manager

Chateau Elan Hunter Valley Resort & Spa
05.2013 - 10.2015
  • Checking guests in and out of hotel and providing high level customer service
  • Managing the front desk operations
  • Analysis of situations and use of problem solving skills to ensure guest satisfaction
  • Completing night audit for hotel and providing night manager duties when necessary
  • Handling of invoices and ordering of items for smooth operation of front desk
  • Provided training to new staff when required
  • Ensure staff in guest relations department are working at optimum level of productivity

Guest Relations

The Executive Inn & The Gateway Inn
08.2009 - 04.2013
  • Checking guests in and out of hotel and providing high level customer service
  • Answering phone calls to make reservations for accommodation to meet occupancy targets
  • Completing night audit for hotel and providing night manager duties when necessary
  • Concierge, housekeeping and assisting in other areas of the hotel when needed
  • Trained and assisted many staff members when new in the Guest Relations role

Education

Small Business Accounting Certificate -

Sir Sandford Fleming College
Peterborough, Ontario
04.2023

Hotel and Resort Management Diploma - undefined

Sir Sandford Fleming College
Peterborough, Ontario
06.2005

High School Year 9 to 13 Diploma Received - undefined

Thomas A Steward Secondary School
Peterborough, Ontario
06.2002

Skills

  • Typing speed of 50 words per minute
  • Microsoft Office Programs
  • QuickBooks Desktop
  • QuickBooks Online
  • Sage Accounting
  • Guest Centrix and Opera Reservation System
  • Amadeus GDS
  • Shift leadership
  • Schedule coordination
  • Group and individual instruction
  • Staff management

Languages

English
Native or Bilingual

Timeline

Bookkeeping Assistant

Geode Business Services
12.2020 - 01.2022

Groups Coordinator

Lufthansa Intouch
12.2015 - Current

Duty Manager

Chateau Elan Hunter Valley Resort & Spa
05.2013 - 10.2015

Guest Relations

The Executive Inn & The Gateway Inn
08.2009 - 04.2013

Hotel and Resort Management Diploma - undefined

Sir Sandford Fleming College

High School Year 9 to 13 Diploma Received - undefined

Thomas A Steward Secondary School

Small Business Accounting Certificate -

Sir Sandford Fleming College

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Nicole Smith