Nicole Small
Whittier
Summary
Experienced outside customer sales representative with 13 years experience cold calling, sales, networking, and customer relationship management. Exceptional customer satisfaction levels with new and existing customers. Excellent communication skills.
Overview
9
9
years of professional experience
Work History
Sales Executive
Road Equipment
06.2024 - 11.2025
- Develop and maintain relationships with new and existing clients in the trucking and logistics industry to drive sales of truck parts and accessories.
- Identify customer needs and recommended solutions from a wide range of trucking parts, ensuring high satisfaction and repeat business.
- Manage the full sales cycle, including prospecting, negotiating, closing deals, and ensuring timely product delivery.
- Provide after-sales support, including troubleshooting and offering technical advice on parts compatibility and usage.
Account Executive
Kalpartz
09.2023 - 01.2024
- Hired to assist with new location start-up
- Maintain existing and developed new customer relationships
- Called on assigned customers directly to expand products purchased
- Weekly cold calling resulting in new customers
Service Writer
Puente Hills Chrysler
12.2022 - 09.2023
- Frontline customer service representative
- Evaluated customer concerns along with recommended services
- Worked closely with technicians
- Demonstrated ability to develop and maintain effective relationship with co-workers and customers
Service Writer
Utility Trailer Sales
05.2022 - 12.2022
- Utilized internal software to manage repair/service orders for equipment maintenance
- Communicated status updates for open repair jobs to customers based on their preferred method of communication
Account Executive /General Warehouse Associate
Kalpartz
08.2021 - 05.2022
- Maintained and expanded customer base in assigned region
- Visited accounts daily/weekly based on customer needs and/or potential
- Worked on team configuring new warehouse for sales fulfillment
- Set up new warehouse location with RF gun
Account Executive
Road Equipment / New Life
09.2017 - 06.2021
- Regional sales rep, contacted inactive customers, consistently reactivated relationships
- Regularly met and exceeded defined sales goals
- Front counter sales
- Accounting responsibilities - bank deposits, credit card transactions, invoicing
Account Manager
Fleet Pride
11.2016 - 09.2017
- Customer Account Rep, four major sales territories
- Daily sales activity entry in Salesforce
- Organized and planned routes within the territory to maximize time in the field
- Assisted customers with questions regarding prices and product availability
Education
General Education & Business -
Cerritos College
Cerritos, CAHigh school diploma - undefined
Santa Fe High School
Santa Fe Springs, CASkills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Relationship building
- Cold call
- Order Picking
- inventory count
- Self-motivated and disciplined
- Loading and unloading
Timeline
Sales Executive
Road Equipment
06.2024 - 11.2025
Account Executive
Kalpartz
09.2023 - 01.2024
Service Writer
Puente Hills Chrysler
12.2022 - 09.2023
Service Writer
Utility Trailer Sales
05.2022 - 12.2022
Account Executive /General Warehouse Associate
Kalpartz
08.2021 - 05.2022
Account Executive
Road Equipment / New Life
09.2017 - 06.2021
Account Manager
Fleet Pride
11.2016 - 09.2017
High school diploma - undefined
Santa Fe High School
General Education & Business -
Cerritos College