Nicole Sloan
Stellarton, Nova Scotia,Canada
Summary
Results-driven Customer Success Consultant with proven strengths in client onboarding, training development, and CRM management. Adept at fostering strong relationships and exceeding retention targets through impactful training solutions.
Overview
5
5
years of professional experience
Work History
Customer Success & Training Consultant
Corporate Training Materials
09.2023 - Current
- Lead client onboarding and implementation of training libraries, including eLearning, instructor-led training, and on-demand video programs.
- Manage the full customer journey: prospecting warm leads, delivering tailored demos, onboarding clients, and ensuring adoption and renewals.
- Partner with HR managers to align training solutions with organizational goals in areas such as Employee Onboarding, Talent Management, DEI, and Performance Management.
- Create AI-powered onboarding resources, including video guides (Synthesia), visual workflows (Canva AI), and interactive learning modules (Articulate 360).
- Consistently exceed monthly PRL (Prospects, Revenue, Leads) and retention targets by providing consultative, relationship-first support.
- Maintain accurate client records and engagement metrics using CRM systems, ensuring smooth communication and reporting.
Teacher / Literacy Interventionist
BDDEC – Moose Kerr School
Aklavik, NT
07.2020 - 08.2023
- Designed and delivered individualized development plans, directly supporting onboarding, training, and performance management needs.
- Resolved conflicts and coached students, families, and colleagues, strengthening communication and engagement within a diverse community.
- Onboarded and mentored new staff, ensuring smooth integration into the school community.
- Developed programs and activities to boost engagement and inclusion, mirroring workplace culture and employee experience initiatives.
Education
Bachelor of Education -
Cape Breton University
01.2020
Bachelor of Arts - Psychology
St. Francis Xavier University
01.2016
Skills
- Customer Onboarding & Training
- HR Tech Tools Familiarity (Synthesia, Canva AI, Articulate 360)
- CRM Systems
- LMS Systems
- Team Collaboration
- Organizational Development
- Presentation & Communication
References
References available upon request.
Community Service
- Founded & coached a female hockey programs
- Organized fundraising events for school & community
Timeline
Customer Success & Training Consultant
Corporate Training Materials
09.2023 - Current
Teacher / Literacy Interventionist
BDDEC – Moose Kerr School
07.2020 - 08.2023
Bachelor of Education -
Cape Breton University
Bachelor of Arts - Psychology
St. Francis Xavier University
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