Nicole Singh
Toronto,Canada
Summary
Senior Project Manager with relevant experience in coordinating large-scale projects, managing diverse teams, and driving overall project success. Strong in initiating and planning stages of project management, leveraging strong communication and negotiation skills to manage stakeholder expectations. Have consistently made significant impacts by ensuring timely delivery of projects without compromising quality standards. Proven leadership qualities and decision-making abilities that foster team collaboration and efficient problem resolution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Project Manager (Custom Projects & National Account)
VISO Lighting Inc
07.2020 - 09.2025
- Conducted project kickoff meetings with cross-functional teams, clients, and key stakeholders, aligning deliverables, timelines, and budgets.
- Analyzed the full scope of assigned projects, spanning design, sales strategy, and engineering, to ensure alignment across all phases, keep tasks on track, and proactively mitigate delays.
- Established milestones and critical deliverables by evaluating the project scope, schedule, and budget based on the Master Production Schedule.
- Monitored project schedules with the use of various project management tools, ensuring critical milestones were met.
- Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
- Coordinated development of technical documentation, including user manuals and installation guides.
- Directed installation support for large-scale projects by liaising with contractors, electricians, and site owners.
- Conducted post-project evaluations to assess customer satisfaction, and identify opportunities for improvement.
- Contributed insights to implement streamlined processes, enhancing efficiency, controls, profitability, and the overall customer experience.
Executive Assistant
VISO Lighting Inc
08.2018 - 06.2020
- Managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Researched and compiled data for internal and client-facing reports, ensuring quality and professionalism.
- Executed office management tasks including supply procurement, record database maintenance, and Health & Safety compliance.
Customer Service & Sales Coordinator
VISO Lighting Inc
03.2018 - 07.2018
- Managed quotations, order processing, and fulfillment using VISO Lighting's ERP system.
- Assisted customers with product selection and provided detailed information regarding features, benefits, and pricing.
- Coordinated customer service initiatives to enhance client satisfaction and retention.
- Organized trade shows and events related to product launches or promotions.
- Provided technical support for product installation and troubleshooting issues.
- Managed inventory levels of all products, and reordered items when necessary.
Customer Service & Order Desk Manager
Walters Shoe Care
06.2016 - 03.2018
- Directed order desk operations, handling purchase orders, invoicing, and client onboarding into CRM systems.
- Collaborated with nationwide sales representatives to drive account growth and retain clients.
- Managed e-commerce site content, promotions, and inventory for optimal performance.
- Created sales forecasts and coordinated with production for timely product delivery.
- Devised and implemented trade show promotions and contests to boost engagement and sales.
Mortgage & Loan Administrator (Contract)
RBC Bank
01.2015 - 06.2016
- Processed mortgage and loan discharges with precision, minimizing clerical errors and client inquiries.
- Coordinated investigations on escalated cases with internal departments and law firms.
- Ensured compliance with confidentiality and security standards in client data management.
Wireless Retention & Customer Escalation
Rogers Communications
10.2012 - 11.2014
- Negotiated solutions to balance customer requirements and business regulations, enhancing retention.
- Resolved escalated complaints and disputes, which improved client loyalty and reduced churn.
- Exceeded sales and retention targets, achieving 30% increase in sales while sustaining 80% retention.
Member Care Counselor
CAA South Central Ontario
10.2008 - 09.2012
- Handled 80 to 100 emergency road service calls daily, ensuring swift resolution of urgent issues.
- Coordinated with dispatchers and service providers to prioritize requests and verify service completion.
- Compiled and presented weekly performance reports highlighting team achievements and areas for enhancement.
Education
Business Administration - Management
Seneca Polytechnic
Toronto, ON01.2018
Skills
- Project management and coordination
- Client and stakeholder relations
- Leadership and team collaboration
- Process improvement and efficiency
- Budget and resource management
- CRM and ERP systems
- Microsoft Office Suite
- Negotiation and communication
- Critical and strategic thinking
- Vendor management
Certification
Expected completion November 2025
Timeline
Senior Project Manager (Custom Projects & National Account)
VISO Lighting Inc
07.2020 - 09.2025
Executive Assistant
VISO Lighting Inc
08.2018 - 06.2020
Customer Service & Sales Coordinator
VISO Lighting Inc
03.2018 - 07.2018
Customer Service & Order Desk Manager
Walters Shoe Care
06.2016 - 03.2018
Mortgage & Loan Administrator (Contract)
RBC Bank
01.2015 - 06.2016
Wireless Retention & Customer Escalation
Rogers Communications
10.2012 - 11.2014
Member Care Counselor
CAA South Central Ontario
10.2008 - 09.2012
Business Administration - Management
Seneca Polytechnic