Nicole Sincennes
Summary
Experienced in project management, problem-solving, and collaboration with a fresh perspective. Committed to quality and success, with a reputation for adaptability and a proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
Work History
IT Security Inspector
Public Services and Procurement Canada
10.2015 - Current
- Assisted colleagues in handling difficult situations, providing valuable insights based on expertise and experience.
- Kept detailed records of all inspections performed, allowing for easy retrieval and analysis when needed.
- Delivered regular progress reports to senior leadership on the status of ongoing initiatives or any pressing issues related to building security needs.
- Contributed significantly towards achieving organization-wide safety goals by providing thorough feedback and suggestions during planning meetings.
- Enhanced security measures by conducting thorough inspections and identifying potential vulnerabilities.
- Collaborated with management to develop improved security procedures and protocols.
- Maintained compliance with industry regulations by consistently updating knowledge on best practices and relevant laws.
- Interacted with organization to give directions, explain rules, and regulations and respond to inquiries.
- Evaluated current procedures regularly, recommending improvements where necessary to enhance overall safety levels within the organization.
- Earned a reputation for reliability and professionalism, consistently demonstrating a strong commitment to maintaining the highest possible security standards within an organization.
- Streamlined security processes with meticulous attention to detail, resulting in a more efficient operation.
A/Team Lead IT Security - Industrial Security Sector – CSID
Publics Works and Government Services Canada
10.2015 - 04.2016
- Supervising work teams and leads project team composed of technical staff in the delivery of IT Security processes and tools and ensures their ongoing professional development.
- Providing technical advice, guidance and training to clients and acts as a subject matter specialist on the development of IT risk and security.
- Leading investigation of security incidents/violations and implementation of correctives actions.
- Representing the IT Security team in discussions with managers and administrative/technical staff to persuade or obtain agreement on the requirements for services or the resolution of technical issues.
- Participating in the planning and implementation of solutions that meet client department requirements.
- Leading the creation of department security documents (policies, standards, baselines, guidelines and procedures)
- Recommending mitigating control measures to improve the security compliance of information systems.
IT Security Inspector - Industrial Security Sector – CSID
Publics Works and Government Services Canada
11.2013 - 09.2015
- Conducting IT security inspections and responds to IT security incidents, oversees proactive measures and implements corrective action; conducts Technical IT research, and participates in forensic analysis.
- Providing technical advice, analysis and assistance to clients on IT security matters and acts as a subject matter resource on Departmental and Government of Canada IT security policies, guidelines and best practices.
- Providing Risk Assessment of the IT infrastructure involved in each contract, to CISD based on a business’s capability to protect government information at the applicable Protected/Classified level identified in each contract.
- Reviewing, analyzing and evaluating all contracting documents, including Statement of Sensitivity, and provides recommendation to senior officials of Canadian businesses in order to address deficiencies and improve compliance with security standards of the business’ IT security posture.
- Developing strategy for a large portion of the IT security program including the program’s procedures and scope, performing hands-on implementation work, evaluating the work’s effectiveness with the team of IT Security Inspectors.
- Representing the client department’s Departmental Security Officer in discussions with private industry to persuade or obtain agreement on the requirements for security or the resolution of technical issues and in completing an IT security inspection.
- Developing, provides and maintains documentation on security standards, guidelines, user manuals, information and written and oral responses to client inquiries, and provides training to clients regarding IT security matters.
- Maintaining knowledge of trends and developments in IT security development and implementation
ITSM Change Manager – Economic & International Portfolio
Shared Services Canada
02.2013 - 10.2013
- Responsible for the overall quality, definition, enablement and continuous improvement of the Change Management process, policy & procedures.
- Receiving, logging and allocating a priority, in collaboration with the initiator, to all RFCs; guiding and improving any RFCs by reaching compliance to define polices.
- Leading, promoting, organizing and executing on IT Service Management process improvements with an overall goal of improving value delivery from IT.
- Analyzing change records to determine any trends or apparent problems that occur; seeks rectification with relevant parties.
- Maintaining solid relationships with technical and support staff as well as clients to discussing and resolving Change and Release Management issues.
- Reviewing all implemented changes to ensure that they have met their objectives; referring back any that have been backed out or have failed.
- Reviewing the Change and Release Schedule in order for identifying potential conflicts and resource shortfalls and make recommendations.
Technical Specialist/ITSM, Strategy & Optimization
Shared Services Canada
08.2012 - 02.2013
- Providing advice, guidance and support / ITSM Process Management expertise
- Providing Process Modeling Expertise, developing ITSM business process models/procedures
- Ensuring the effective transfer of information, ideas and opinions so as to promote harmonious relations and achieve goals within working groups.
Technology Analyst /Service Desk
Shared Services Canada
05.2011 - 07.2012
- Providing guidance and support to on-site clients, remote internal clients and reporting entities.
- Documenting, maintaining or modifying resolutions to technical problems in a call tracking/help desk system.
- Investigating and providing Executive office with end user support in an IT Service Desk environment (Level 1 and 2).
- Installing, configuring, supporting and troubleshooting of micro-computers, laptops, associated peripherals equipment, operating software in a multi-user environment.
- Sharing knowledge and expertise with other members of the team.
- Developing, writing and using guidelines and standards related to the use of computers, peripheral equipment, operating systems and software.
Team Leader and Technology Analyst /Service Desk
Financial Transactions and Report Analysis of Canada
01.2009 - 04.2011
- Extensive experience delivering IM/IT products and services using defined methodologies and best practices.
- Managing IT operations, projects and services and developing and implementing strategic and operational plans and policies.
- Experience in administrating/managing service level agreements.
- Identifying and processing information in order to draw logical conclusions that is conducive to effective decision-making.
- Demonstrating/helping positive attitudes towards change, and adapting quickly to those changes.
- Planning, organizing and evaluating employees, financial and material resources in order to achieve optimum results within an established timeframe.
- Researching, preparing and writing of IM/IT position documents such as policies, procedures standards and guidelines.
Technology Analyst /Service Desk
Financial Transactions and Report Analysis of Canada
01.2007 - 01.2009
- Investigating and providing Executive office with end user support in an IT Service Desk environment (Level 1 and 2).
- Researching and resolving, software and hardware complex desktop issues.
- Configuring, troubleshooting of Mobile devices such as Blackberries.
- Performing duties related to network administration, account creation and the management of access rights.
Senior Service Desk Agent
CGI Group Inc
01.2005 - 01.2007
- Receiving, logging, and answering customer incident calls and service requests.
- Performing initial level of problem identification and attempts to resolve; otherwise documents all troubleshooting efforts in problem ticket and make prompt notifications to 2nd level support groups for resolution in order to minimize the amount of time taken to resolve customer issues.
- Performing follow up on all incidents with customer to ensure customer satisfaction.
Support Network Advisor
Elections Canada
01.2005 - 01.2006
- Providing guidance and information to all returning officers and personnel of Elections Canada policies and procedures.
- Clarifying and providing answers to all questions regarding details on registration procedures and new policies that are in effect at that time.
Field Technician
Northern Micro Inc
01.2003 - 01.2005
- Travelling on site technician, visiting government agency, schools, local business and in home clients, providing service and maintenance to hardware and software issues.
- Supporting and troubleshooting complex issues with desktop hardware and software.
Technical Support Specialist
CGI Group Inc
01.2001 - 01.2002
- Resolving computer related problems in a timely manner and escalating request when required.
- Providing basic support for in-house developed applications, including software installation and configuration.
Business Owner/Technical Support
Suenic Computers
01.1997 - 01.2002
- Visiting local businesses and assessing their business requirements for computers and networks.
- Build rapport with local business and be available to assist via telephone or in-person when required.
- Providing advice and technical support to customers and businesses.
- Indentify and develop solutions to support sales growth and client retention.
Education
Prince2 Foundation -
Algonquin College
Ottawa, ON12.2015
CISSP Bootcamp - undefined
NetRunner Incorporated
Ottawa, ON09.2015
Cloud Computing - undefined
Intersec
Ottawa, ON06.2014
Information System Security Officer - undefined
Algonquin College
Ottawa, ON01.2014
PMP Exam Power Prep - undefined
ESI International
Ottawa, ON03.2011
Communications Skills - undefined
Learning Tree International
Ottawa, ON01.2011
Gestion de Projet - undefined
La Cité Collégiale
Ottawa, ON12.2010
Influence Skills - undefined
Learning Tree International
Ottawa, ON09.2010
ITIL Foundation v3 - undefined
Technologia
Montréal, PQ10.2009
Management Skills - undefined
Learning Tree International
Ottawa, ON09.2009
Help Desk Institute - undefined
Nexient Learning
Ottawa, ON11.2007
Customer Service Excellence - undefined
Polar Bear Company
Ottawa, ON04.2006
IBM PC Institute - undefined
IBM Certified Technician
Ottawa, ON12.2004
Toshiba University - undefined
Toshiba Certified Technician
Ottawa, ON11.2003
CompTia A+ Certified - undefined
Prometric
Ottawa, ON10.2003
Dépannage et entretien de micro-ordinateurs - undefined
La Cité Collégiale
Ottawa, ON08.1997
Skills
- Integrity and honesty
- Organizational skills
- Team collaboration
- Procedure implementation
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Time management
- Excellent communication
- Team player
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Section name
- Security Clearance: Top Secret
- Linguistic Profile: Bilingual (C-E-C)
Languages
English
Full Professional
French
Native or Bilingual
Timeline
IT Security Inspector
Public Services and Procurement Canada
10.2015 - Current
A/Team Lead IT Security - Industrial Security Sector – CSID
Publics Works and Government Services Canada
10.2015 - 04.2016
IT Security Inspector - Industrial Security Sector – CSID
Publics Works and Government Services Canada
11.2013 - 09.2015
ITSM Change Manager – Economic & International Portfolio
Shared Services Canada
02.2013 - 10.2013
Technical Specialist/ITSM, Strategy & Optimization
Shared Services Canada
08.2012 - 02.2013
Technology Analyst /Service Desk
Shared Services Canada
05.2011 - 07.2012
Team Leader and Technology Analyst /Service Desk
Financial Transactions and Report Analysis of Canada
01.2009 - 04.2011
Technology Analyst /Service Desk
Financial Transactions and Report Analysis of Canada
01.2007 - 01.2009
Senior Service Desk Agent
CGI Group Inc
01.2005 - 01.2007
Support Network Advisor
Elections Canada
01.2005 - 01.2006
Field Technician
Northern Micro Inc
01.2003 - 01.2005
Technical Support Specialist
CGI Group Inc
01.2001 - 01.2002
Business Owner/Technical Support
Suenic Computers
01.1997 - 01.2002
CISSP Bootcamp - undefined
NetRunner Incorporated
Cloud Computing - undefined
Intersec
Information System Security Officer - undefined
Algonquin College
PMP Exam Power Prep - undefined
ESI International
Communications Skills - undefined
Learning Tree International
Gestion de Projet - undefined
La Cité Collégiale
Influence Skills - undefined
Learning Tree International
ITIL Foundation v3 - undefined
Technologia
Management Skills - undefined
Learning Tree International
Help Desk Institute - undefined
Nexient Learning
Customer Service Excellence - undefined
Polar Bear Company
IBM PC Institute - undefined
IBM Certified Technician
Toshiba University - undefined
Toshiba Certified Technician
CompTia A+ Certified - undefined
Prometric
Dépannage et entretien de micro-ordinateurs - undefined
La Cité Collégiale
Prince2 Foundation -
Algonquin College
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