Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Simpson-Galligan

San Diego

Summary

Dynamic leader with proven expertise in operations management and strategic planning, honed at RSVP Publications and Coldwell Banker. Excelled in recruiting and training top talent, boosting business growth, and developing innovative marketing strategies. Skilled in negotiation and team collaboration, achieving significant revenue increases and fostering strong customer relationships.

Overview

23
23
years of professional experience

Work History

Co-owner RSVP Publications

RSVP Publications
03.2011 - Current
  • Established foundational processes for business operations.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Realtor Associate

Coldwell Banker
05.2002 - 03.2012
  • Communicated with clients to understand property needs and preferences.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Reviewed market research data and changed sales plans accordingly.
  • Advised clients on market conditions and property value for informed decision-making.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Prepared and presented contracts and other legal documents to clients.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Collaborated with stakeholders to complete property sales and purchases.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Developed new business and managed new and existing clients.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Negotiated contracts with buyers and sellers to maximize customer savings.

Education

No Degree - Mass Communications/Journalism

University of Denver
Denver Colorado
06-2001

Skills

  • Recruiting and training
  • Policy and procedure implementation
  • Staffing
  • Employee management
  • Team collaboration
  • Decision-making
  • Budget management
  • Multitasking and organization
  • Strategic planning
  • Cash flow management
  • Brand development
  • Accounting operations
  • Negotiation strategies
  • Problem-solving
  • Performance analysis
  • Workforce management
  • Sales strategies
  • Product development
  • Team building
  • Clear communication
  • Task delegation
  • Small business operations
  • Customer service
  • Goal setting
  • Business growth
  • Business strategy
  • Risk management
  • Marketing expertise
  • Performance evaluation
  • Customer relations
  • Creative thinking
  • Conflict resolution
  • Operations management
  • Networking strategies
  • Project management
  • Employee relations

Timeline

Co-owner RSVP Publications

RSVP Publications
03.2011 - Current

Realtor Associate

Coldwell Banker
05.2002 - 03.2012

No Degree - Mass Communications/Journalism

University of Denver

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