Nicole Simpson
Victoria,British Columbia
Summary
Enthusiastic and organized professional with over 25 years of administration experience as well as 3 years in real estate and land development with award winning results.
Skilled in delivering exceptional client service and building relationships and morale through effective communication, negotiation and positive performance feedback.
Highly efficient in conflict resolution, diplomatic communication, and managing priorities with superior results.
Overview
25
25
years of professional experience
Work History
Real Estate Agent
Coldwell Banker Oceanside Real Estate
01.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show tenants and buyers prospective homes.
Records Clerk
BC Transit
04.2017 - 05.2023
- Follows confidentiality regulations to maintain privacy.
- Provides direction to staff on the application of ARCS/ORCS records retention and disposition schedules along with advice on all matters related to records management policy and procedures.
- Conducts risk analysis to determine classification, retention, storage and disposition requirements.
- Responds to inquiries and researches and resolves problems related to transactions handled by the department.
- Catalogs and manages department records and files for prompt and efficient retrieval.
- Coordinates department interactions and enhances company efficiency.
Bus Stop Coordinator
BC Transit
02.2013 - 04.2017
- Continuously strengthened relationships with partners through effective communication and active listening.
- Coordinated and organized efforts of projects or tasks
- Prescreened, filtered, and communicated issues, public feedback, safety concerns and customer follow-ups to the appropriate departments responsible
- Established and maintained effective working relationships with a variety of internal and external contacts
- Gathered and organized materials in support of Business Intelligence, Planning and Scheduling operations.
- Planned work activities of subcontractors and staff relating to Bus Stops
- Served as company representative at municipal meetings
- Responded to customer, contractor, partner and stakeholder requests via telephone and email.
- Created boardroom multimedia presentations
- Was a member of the Bus Stop Committee
BC Transit Social Club Executive - Volunteer Position
BC Transit
01.2011 - Current
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Planned large-scale events such as company Christmas parties, destination trips and tours.
- Solicited feedback from employees to assess event success and uncover opportunities for improvement.
- Accurately calculated and processed expenses during and after events and did all banking for the Social Club as Executive Treasurer.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Selected and ordered decor and event materials.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Coordinated schedules and timelines for all events.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
Photo ID/ Prepaid Fares Clerk
BC Transit
10.1998 - 02.2013
- Planned and prepared for all on-location and studio shoots.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Updated, reconciled and resolved issues with computerized accounting system.
- Prepared and submitted monthly reports and monthly financial statements.
- Maintained Bus Pass and Taxi Saver Programs
- Answered call and in person inquiries from large volume of customers daily
Customer Information Agent
BC Transit
10.1998 - 08.1999
- Answered Busline and provided excellent customer service
- Performed various administrative functions, including filing paperwork, delivering mail and sorting mail
- Worked with supervisor to resolve customer problems, improve operations and provide exceptional customer service.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled customer feedback and recommended service delivery improvements to management.
Education
Real Estate
UBC Sauder School of Real Estate
Vancouver01.2021
Basics Of Geographic Coordinate Systems
ESRI Training Online
Online2015
Introduction To Difficult Conversations
Justice Institute of British Columbia (JIBC) Victoria Campus
Victoria, BC2014
Skills
- Professional and personable
- Inspiring and motivating
- Communication and negotiation skills
- Data collection and analysis
- Organized and detail-oriented
- Customer relations
Timeline
Real Estate Agent
Coldwell Banker Oceanside Real Estate
01.2021 - Current
Records Clerk
BC Transit
04.2017 - 05.2023
Bus Stop Coordinator
BC Transit
02.2013 - 04.2017
BC Transit Social Club Executive - Volunteer Position
BC Transit
01.2011 - Current
Photo ID/ Prepaid Fares Clerk
BC Transit
10.1998 - 02.2013
Customer Information Agent
BC Transit
10.1998 - 08.1999
Real Estate
UBC Sauder School of Real Estate
Basics Of Geographic Coordinate Systems
ESRI Training Online
Introduction To Difficult Conversations
Justice Institute of British Columbia (JIBC) Victoria Campus
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