Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer

Nicole Silver

Port Elgin,ON

Summary

Diligent and responsible with an excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer service ,


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Food Basics
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained cash drawer of $ 150 or more per shift.
  • Greeted over 50 customers per day.
  • Performed cash, card transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reviewed weekly sales ads and monitored price changes.

Secretary

Argentum Property Management Inc
05.2019 - Current
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Completed accurate daily report documents, memos and invoices.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Provided onboarding and training for new support staff.
  • Entered data into Microsoft office and updated customer contacts with information to keep records current.

Owner/Operator

Aunt Mabels Country Kitchen And Motel
06.2019 - 09.2021
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Engaged with numerous customers regularly through social media platforms and in house, through chat, telephone, email correspondence to present newest offerings, respond to any questions, suggestions or complaints that may have arisen.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Optimized team hiring, training and performance.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Learned and remained updated on statutory requirements and regulations.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting Aunt Mabels Country Kitchen and Motels website and media accounts.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Used print strategies such as newspaper ads, business catalogs coupons, specials, marketing brochures to bring in and capture new customer business.
  • Set, optimized, enforced internal policies to maintain responsiveness to demands.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating proper methods for serving clients and guests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information regarding their reservations or requests.
  • Prepared bills for customers to be delivered to their rooms on the day of check-out.
  • Booked large groups for weddings, seminars, conferences, other events. Providing them with the best available room rates.
  • Participated in financial activities such as setting room rates, establishing budgets ,allocating funds to departments.
  • Oversaw day-to-day operations of twelve room hotel with a staff of 4 employees.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Education

Eastdale Collegiate And Vocational Institute
Oshawa, ON

Skills

  • Guest Inquiries
  • Sales Expertise
  • Staff Training
  • Time Management Skills
  • Money Handling
  • Verbal and Written Communication
  • Liquor Law Compliance
  • Product Knowledge
  • Identification Checks
  • Cash Management
  • Coaching and Mentoring
  • Cleaning and Sanitizing
  • Refunds and Exchanges
  • Cash Counting Machine Operations
  • Order Taking
  • Till Counting
  • Cash Register Systems
  • Stocking and Replenishing
  • Cash Drawer Management
  • Issue Resolution
  • Credit and Cash Transactions
  • Security Monitoring
  • Loyalty Program Promotion
  • Social Perceptiveness
  • Microsoft Excel
  • Customer Relations
  • Hospitality and Accommodation
  • Process Payments
  • Customer Service Excellence
  • Online Orders Preparation
  • Inventory Management
  • Training and Development
  • Regulatory Compliance
  • Order Verification
  • Customer Service
  • Conflict Resolution
  • Microsoft Office
  • Purchase Assistance
  • Refund Handling
  • Expense Tracking
  • Payments Posting
  • Order Packaging
  • Merchandise Restocking
  • Goal-Setting and Achievement
  • Microsoft Windows
  • Cashier Oversight
  • Coupon Redemption
  • Handheld Computer Device Software
  • Price Identification
  • Critical Thinking
  • Reading Comprehension
  • Operation and Control
  • Customer Transactions
  • Time Management
  • Learning Strategies
  • Advertising Techniques
  • Cooperative Attitude
  • Billing and Payment Processing
  • Sweeping and Mopping
  • Adaptable and Flexible
  • Restocking
  • Reports
  • Persuasion
  • Troubleshooting
  • Writing
  • Coordination
  • Speaking
  • Bud Tender certification (CannSell)

Certification

Bud tender Certification ( January 14 2023 )

Timeline

Owner/Operator

Aunt Mabels Country Kitchen And Motel
06.2019 - 09.2021

Secretary

Argentum Property Management Inc
05.2019 - Current

Cashier

Food Basics

Eastdale Collegiate And Vocational Institute

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Nicole Silver