Nicole Silva
London,ON
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
10
10
years of professional experience
Work History
Cashier
Ambrose Pizza
09.2024 - Current
- Handle multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash and card transactions to complete customer purchases.
- Answer questions about store policies and addressed customer concerns.
- Make pizza and the other preparations offered on the menu.
- Keep the place clean.
Portfolio recovery analyst
Liquitty
09.2022 - 05.2024
- Managed databases for Banco Falabella to recover debt from various collection instances, responsible for mass SMS campaigns, generating reports for the bank and supporting advisors in their tasks
Collection Agent
Liquitty
10.2018 - 08.2022
- Managed Banco Falabella's portfolio, prioritizing excellent customer service, thereby facilitating the collection of various customer debts
Administrative Assistant
PG Infraestructura
11.2014 - 08.2018
- Supervised and organized the company's portfolio, and developed techniques to improve billing
- I led the implementation project of SG SST
Education
High school diploma or GED -
Tecnisistemas
Bogotá, Cundinamarca06.2014
Skills
- Databases
- Administrative Experience
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Computer skills
- Customer service
- Leadership
- Communication skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
Languages
Spanish
Native or Bilingual
English
Professional Working
Personaldetails
Secondary School, 9
Timeline
Cashier
Ambrose Pizza
09.2024 - Current
Portfolio recovery analyst
Liquitty
09.2022 - 05.2024
Collection Agent
Liquitty
10.2018 - 08.2022
Administrative Assistant
PG Infraestructura
11.2014 - 08.2018
High school diploma or GED -
Tecnisistemas
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