Nicole Shepherd
Bartender, Server
Hamilton,Canada
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
11
11
years of professional experience
Work History
Bartender,server
The Fox And Fiddle
11.2021 - Current
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Managed cash and bar revenue during special promotions or sporting events.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Increased bar revenue through development and marketing of featured cocktails.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained 20 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
In-Home Family Caregiver
Paramed
08.2020 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shift Manager, Server
Pizza Hut, Restaurant Brands
03.2012 - 03.2020
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Smart Serve
Online Training Program
Hamilton, ONHigh School Diploma -
St. Thomas More Catholic Secondary School
Hamilton, ON07.2011
Skills
- Safe Serving Knowledge
- Beer, Wine and Soju Cocktails
- Ordering Bar Supplies
- Patron Rapport
Timeline
Bartender,server
The Fox And Fiddle
11.2021 - Current
In-Home Family Caregiver
Paramed
08.2020 - 03.2022
Shift Manager, Server
Pizza Hut, Restaurant Brands
03.2012 - 03.2020
Smart Serve
Online Training Program
High School Diploma -
St. Thomas More Catholic Secondary School
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