Nicole Shave

Demonstrated commitment to continuous learning by completing professional development courses, staying current with new materials and techniques to provide cutting-edge dental services. Proven ability to manage time effectively, prioritize tasks, and maintain consistent workflow in high-demand environments. Ensured a sterile and organized workspace by adhering to strict infection control protocols, preventing cross-contamination. Supported dentists with efficient chairside assistance during examinations, enhancing both procedural flow and patient satisfaction. Maintained operational readiness by thoroughly sanitizing instruments, resetting treatment rooms, and restocking supplies in alignment with health and safety standards.

Efficiently managed appointment scheduling, including bookings, rescheduling, and cancellations, to optimize patient flow and office productivity. Delivered exceptional customer service by responding promptly and professionally to patient inquiries via phone, email, and in-person. Handled sensitive conversations with discretion, such as treatment costs and overdue account balances, ensuring patient satisfaction and resolution. Operated multi-line phone systems to relay accurate office information and direct calls to appropriate staff. Transitioned patient records from paper to digital charting, improving record accessibility and workflow efficiency.

Provided skilled chairside support through four-handed dentistry, anticipating dentist needs to ensure efficient and seamless procedures. Accurately documented patient medical histories, vital signs, and dental health information for future reference and continuity of care. Managed front-desk responsibilities, including scheduling appointments, preparing billing statements, processing payments, and completing insurance forms with verified information. Maintained organized and fully stocked mobile clinic setups by ensuring all necessary equipment and supplies were prepared in advance, adapting effectively to the unique demands of a mobile dental environment.