Nicole Shannon
Innisfil,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Dispatcher/CSR
Harris Plumbing
04.2024 - Current
- Answering all incoming phone calls and emails, booking all appointments for 6 plumbers, explaining costs to clients, invoicing and accounts receivable as well as collecting overdue accounts, ensuring the satisfaction of clients with follow up calls, applying for permits when required, maintain client database and ensure accuracy within the accounts.
Accounting Assistant
Warren Gibson
11.2023 - 04.2024
- Accurate data entry of drivers’ trip sheets and Bills of Lading, completing billing for customers, cover front desk/reception when needed
Office Administrator
Corr Steel Fabricators
05.2023 - 11.2023
- Answering calls and emails
- Maintaining employee files and records and ensuring employees have the proper certificates according to Health and Safety standards
- Drafting documentation
- Time and attendance, scheduling, customer service, sales, ordering supplies and more
Office Manager
Royal Auto Care Simcoe/Practicar Car Rental
08.2017 - 01.2023
- Manage the office for an auto body/mechanic shop as well as a car rental company (PractiCar)
- Sole office support personnel
- Personal assistant to the owner
- Filing, billing, customer service, answering phones and emails, handling all insurance claims, scheduling
- Etc
Operator/Labourer/Grades person
KJ Beamish Construction
05.2014 - 10.2015
- Company Overview: Ontario
- Rock Truck, Roller – smooth drum and sheep foot, Dozer (training) – stockpile (D5 & D6), pipe laying/underground (training), GPS knowledge, road closures, and signage
- Ontario
Operator/Labourer
E-Construction
07.2012 - 10.2013
- Company Overview: Fort McMurray, AB
- Roller operation (rubber tire and steel drum), marking grades, shovel work, working alongside heavy machinery, spotting/dumping trucks, measurements, plate tamper, jumping jack, teaching others how to read grade stakes
- Flag person – I was often used during nighttime paving and in high traffic areas by request of Superintendent
- I also understand the placement of signs and lane closures
- Fort McMurray, AB
Call Centre Rep
Virtucall
08.2010 - 07.2012
- Company Overview: Ontario
- Making and receiving calls from customers regarding medical equipment mostly pertaining to diabetic medication and assisting aids, sales
- Training new employees on closing sales
- Ontario
Legal Secretary
Botnick & Botnick
01.2008 - 08.2010
- Assisting with real estate transactions, preparing Wills and Powers of Attorney
- Filing, greeting, reception, maintaining cleanliness of office
Education
Supportive Care Assistant -
Georgian College
03.2023
Legal Assistant Certificate -
Humber College
04.2007
Grade 12 Diploma -
Adult Learning Centre
04.2004
Skills
- Excellent communication skills
- Deescalation
- Analytical skills
- Problem-solving skills
- Leadership
- Prioritization
- Delegation
- Motivation
- Motivated worker
- Computer literate
- Professional
- Criminal/Vulnerable Check
- CPR
- Data entry
- Customer service
References
Available upon request
Languages
English
Full Professional
Timeline
Dispatcher/CSR
Harris Plumbing
04.2024 - Current
Accounting Assistant
Warren Gibson
11.2023 - 04.2024
Office Administrator
Corr Steel Fabricators
05.2023 - 11.2023
Office Manager
Royal Auto Care Simcoe/Practicar Car Rental
08.2017 - 01.2023
Operator/Labourer/Grades person
KJ Beamish Construction
05.2014 - 10.2015
Operator/Labourer
E-Construction
07.2012 - 10.2013
Call Centre Rep
Virtucall
08.2010 - 07.2012
Legal Secretary
Botnick & Botnick
01.2008 - 08.2010
Legal Assistant Certificate -
Humber College
Grade 12 Diploma -
Adult Learning Centre
Supportive Care Assistant -
Georgian College
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