Nicole Sessions
Vista
Summary
Dynamic Front Office Manager with a proven track record at Grand Pacific Resorts, excelling in guest relations management and financial reporting. Expert in staff scheduling and employee training, I enhance operational efficiency while resolving issues promptly, ensuring exceptional service and guest satisfaction. Recognized for attention to detail and problem-solving skills in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Manager
Grand Pacific Resorts-So California Beach Club
03.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Front Desk Agent
Grand Pacific Resorts- So California Beach Club
03.2023 - 02.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Room Attendant
Southern California Beach Club
03.2021 - 02.2024
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Lead Machine Operator
L & M Machinery
01.2019 - 10.2021
- Trained new machine operators, ensuring adherence to safety protocols and efficient operation procedures.
- Enhanced overall equipment effectiveness by implementing lean manufacturing principles within the production area.
- Improved overall plant efficiency through careful monitoring of machine parameters, adjusting settings as needed.
- Ensured smooth shift transitions through thorough communication with incoming Lead Operators regarding current status updates.
Education
Bachelor of Science - Human Services
University of Phoenix
San Diego, CA06-2014
Associate of Science - General Studies Emphasis Math And Science
Glendale Community College
Glendale, CAAssociate of Arts - Liberal Arts
Glendale Community College
Glendale, CASkills
- Front desk operations
- Billing procedures
- Guest relations management
- Financial reporting
- Staff scheduling
- Team leadership
- Employee training
- Attention to detail
- Problem solving
- Hospitality services
Accomplishments
- 2023 BE EPIC CHAMPION
- Culture Champion
Certification
- Certification in Communications
- Certified Fork-lift Operator
Timeline
Front Office Manager
Grand Pacific Resorts-So California Beach Club
03.2024 - Current
Front Desk Agent
Grand Pacific Resorts- So California Beach Club
03.2023 - 02.2024
Room Attendant
Southern California Beach Club
03.2021 - 02.2024
Lead Machine Operator
L & M Machinery
01.2019 - 10.2021
Bachelor of Science - Human Services
University of Phoenix
Associate of Science - General Studies Emphasis Math And Science
Glendale Community College
Associate of Arts - Liberal Arts
Glendale Community College
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