Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Scott

Vavenby ,BC

Summary

Dynamic and responsible professional with a strong work ethic, honed at Golden District Hospital. Proven ability in multitasking and organization, enhancing operational efficiency. Skilled in problem-solving and crew supervision, consistently improving service quality and resident satisfaction. Committed to maintaining high standards of cleanliness and safety while fostering teamwork and collaboration.

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Overview

14
14
years of professional experience

Work History

Night Custodian

Canterbury Court Apartments
03.2020 - 06.2020


  • Supported facility security measures by locking doors, windows, and gates at the end of each shift.
  • Improved facility cleanliness by performing thorough and efficient nightly cleaning tasks.
  • Kept outdoor areas clean and inviting by sweeping walkways, removing trash, and maintaining landscaping features when necessary.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Ensured proper waste disposal, reducing the risk of contamination and pest infestations
  • Promoted an eco-friendly workplace by recycling materials whenever possible.
  • Conducted routine inspections of facilities to identify areas needing repair or maintenance attention.
  • Addressed minor maintenance issues such as replacing light bulbs or fixing loose fixtures, preventing larger problems from developing.
  • Maintained a safe and sanitary environment for building occupants through diligent custodial efforts
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Provide companionship with resident ,when needed .
  • Report daily activity to employee coming onto shift along with communication book with staff employed
  • Response to emergency call from resident such as power outage or slipped
  • Maintained accurate records regarding completed tasks and reported any unusual activity or problems.
  • Checked in and stocked inventory throughout facility.
  • Turning on kitchen equipment for the staff
  • Light laundry work

Support Worker

Durand Manor
02.2012 - 10.2019
  • Assisted resident with daily living needs to maintain self-esteem and general wellness.
  • Established trusting relationships with residents and their families through empathetic communication and active listening.
  • Developed strong rapport with residents by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Monitored residence progress to adjust treatment plans accordingly.
  • Administered assessments to identify residents needs and establish treatment plans.
  • Assembles beverages, assist the cook with delivery of residence specialty diet, during breakfast and lunch .
  • Stock Personal items needed in each resident home

  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.

Housekeeper

Golden District Hospital & Duran Manor
02.2012 - 10.2019
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Engaged with patients or residence on room requirements and amenities to promote overall satisfaction.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized patient or resident comfort through attentive service, responding swiftly to special requests or concerns.
  • Coordinated with the front desk RN to prioritize room assignments based on guest arrivals and departures.
  • Streamlined laundry processes, resulting in faster turnaround times for patient or resident linens and towels.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Ensured all rooms met hospital cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for patient or resident through diligent daily housekeeping tasks.
  • Operated various floor machine buffer machine, wax machine for hallway & rooms
  • Clean all parts of hospital including isolation room
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Dusted picture frames and wall hangings with cloth.
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Eliminated germs and minimized infection risk with expert bathroom and rooms.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Laundry Clerk

Golden District Hospital
02.2012 - 10.2019


  • Loads and unloads non-domestic conveyors, tumblers, conditioners, extractors, and dryers;
  • Operates equipment such as dryer, irons folders, steam finishers and pressers:
  • Sorts, folds, counts, and records linen for control purposes in accordance with established standards and procedures. collects linen from user areas and distributes linen to user areas;
  • Cleans work area(s) and performs routine maintenance on related equipment;
  • Performs other related duties as assigned in any area of the of hospital or long term facility
  • Reduced error rates with meticulous attention to detail when sorting, washing, drying, folding, and packaging laundry items.
  • Assisted in training new staff members on company policies, procedures, and best practices for optimal job performance.
  • Enhanced workplace organization by regularly updating inventory records and ensuring adequate stock levels for supplies.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Examined dried clothes to identify stains, tears and issues.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Monitored customer laundry loads to reach proper wash cycle times.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.
  • Assist housekeeping when needed

Cook

Golden District Hospital
02.2012 - 10.2019
  • Prepares assigned food items by following established menus, recipes and quantity quotas,
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Cooks and seasons assigned food and therapeutic diet items such as, soups, sauces, salads, starches, meats and other protein menu items, vegetables and desserts;
  • Controls portioning of food items to ensure recipe
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
  • Coordinated with hospital RN to ensure smooth service during busy periods, enhancing customer dining experience.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.

Food Service Worker 1

Golden District Hospital & Durand Manor
02.2012 - 10.2019
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Restock items such as napkins crackers jams in residence kitchen areas and common kitchen area in hospital
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Greeted patient and answered inquiries regarding menu items and specials.
  • Portioning and serving meals and beverages within a dining room and/or cafeteria operation;
  • Counts, weighs and/or measures ingredients for assigned food preparation area;
  • Washing and peeling vegetables and fruit; Assembles beverages and food items - tea, coffee, sandwiches, salads, bag lunches, items for Meals on Wheels;
  • Washing dishes and utensils; Setting up and delivering meal carts; Cleaning of food service areas
  • Clerical duties such as answering phone filling, writing updates on patient or residents, or on menu card
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Manager

Subway
06.2010 - 05.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintain business records, responsibility of inventory and money control weekly and daily
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Detail Manager

Shellbrook Chevrolet
05.2006 - 07.2007
  • Coordinated and clean exterior and interior washing of vehicles according to customer wishes. Polishing and chrome according to sale staff directions.
  • Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
  • Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
  • Ensured adherence to local environmental regulations regarding water usage or waste disposal practices during detailing operations.
  • Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
  • Monitored progress of ongoing projects, proactively addressing potential delays or bottlenecks to ensure
  • Maintained detailed records of completed jobs and services provided for accurate invoicing and future reference.
  • Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
  • Maintained an organized workspace, ensuring all tools were easily accessible for efficient task completion.
  • Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms on a regular basis.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

  • Operate various cleaning machines
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Point of Sale Associate

The Village
08.2008 - 03.2009
  • Assisted customers with product selection of gelato or movies or pizza based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
  • Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Supported loss prevention efforts by adhering to store policies and procedures in handling merchandise and transactions.
  • Assisted customers with special services, account updates, and promotional options.
  • Contributed to overall store performance through effective teamwork and collaboration with colleagues.
  • Processed various forms of payment securely, safeguarding against fraud or theft.
  • Mastered multiple Point of Sale software platforms, adapting quickly to changes in technology or system updates.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Provided exceptional customer service by answering inquiries, locating products, and offering assistance as needed.
  • Resolved technical issues with Point of Sale equipment swiftly, minimizing disruptions to the checkout process for customers.
  • Developed strong relationships with regular customers by remembering names, preferences, or previous purchases.
  • Reviewed new promotions and monitored price changes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Professional Cooking Diploma - Cooking

Southern Alberta Instituted of Technology
Calgary, AB
06.1999

High School Diploma -

Jack James High School
Calgary, AB
06.1997

Skills

  • Supervisory skills
  • Task delegation
  • Problem-solving
  • Multitasking and organization
  • Responsible and dependable
  • Crew supervision
  • Excellent communication skills
  • Strong work ethic
  • Teamwork and collaboration

Languages

English
Native or Bilingual

Timeline

Night Custodian

Canterbury Court Apartments
03.2020 - 06.2020

Support Worker

Durand Manor
02.2012 - 10.2019

Housekeeper

Golden District Hospital & Duran Manor
02.2012 - 10.2019

Laundry Clerk

Golden District Hospital
02.2012 - 10.2019

Cook

Golden District Hospital
02.2012 - 10.2019

Food Service Worker 1

Golden District Hospital & Durand Manor
02.2012 - 10.2019

Manager

Subway
06.2010 - 05.2011

Point of Sale Associate

The Village
08.2008 - 03.2009

Detail Manager

Shellbrook Chevrolet
05.2006 - 07.2007

Professional Cooking Diploma - Cooking

Southern Alberta Instituted of Technology

High School Diploma -

Jack James High School

Similar Profiles

CREATE PROFILE
Nicole Scott