NICOLE SCHOONOVER
Canyon Lake
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Office Manager
Nations Recovery Services Inc.
12.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained comprehensive records of each repossession case, ensuring accurate and timely updates for clients and management.
- Recovered assets by locating and securing collateral, ensuring minimal loss for clients.
- Maintained up-to-date knowledge of industry trends and best practices, enabling effective adjustments to company strategies as needed.
- Assisted in training new drivers on best practices for safe and effective vehicle repossessions.
- Performed routine maintenance on company vehicles, ensuring optimal performance and safety compliance at all times.
Owner/Operator
Double R Rentals
06.2011 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Education
Cosmetology
Riverside Community College
Riverside, CA2001
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Scheduling
- Scheduling and calendar management
- Administrative Support
- Time Management
- Verbal and written communication
Timeline
Office Manager
Nations Recovery Services Inc.
12.2019 - Current
Owner/Operator
Double R Rentals
06.2011 - Current
Cosmetology
Riverside Community College
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