Nicole Schofield
Winnipeg,Canada
Summary
Motivated professional, with 2 years of hospitality and management experience and a proven track record of exceeding sales targets. Excellent at communication and networking ability that can help contribute to business growth due to personal ability to build close, personal relationships. Adaptable and reliable, ready to excel in fast-paced environments by being friendly and approachable demeanor.
Overview
7
7
years of professional experience
Work History
Barista
Empty Cup Collective
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Server
The Star Entertainment Group
09.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Gusto North
04.2023 - 09.2023
- Responsible for opening and closing of the restaurant
- Serving food and beverages to customers in a fine dining manner
- Quality control on food delivery and customer satisfaction
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Store Manager
Empty Cup Collective
09.2021 - 09.2023
- Running café operations
- Building and leading the barista team
- Providing an excellent in store experience for customers
- Build work schedules
- Brewing and serving various forms of coffee
- Maintenance and care of café equipment
- Maintain stock of all inventories
- Ensure health and safety regulations are followed
- Educating customers on our coffee and various brewing techniques
- Ability to in a fast-paced working environment
- Responsible for interviewing and hiring staff
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Associate
Orangetheory Fitness
09.2020 - 04.2022
Accounting Assistant
Transcontinental Printing
04.2018 - 04.2020
Education
Bachelor of Arts - Psychology
University of Manitoba
Skills
- Personable
- Organized
- Strong communication skills
- Ability to work and communicate with a team
- Flexible work schedule
- Experience leading a team
- Motivated to learn
- Problem solving
Languages
French
Limited Working
Accomplishments
Coaching Certification - U18 AAA Female Hockey
Saint Mary's University - Athletic Scholarship USPORTS Women's Hockey
Timeline
Server
The Star Entertainment Group
09.2023 - 07.2024
Barista
Empty Cup Collective
07.2023 - Current
Server
Gusto North
04.2023 - 09.2023
Store Manager
Empty Cup Collective
09.2021 - 09.2023
Sales Associate
Orangetheory Fitness
09.2020 - 04.2022
Accounting Assistant
Transcontinental Printing
04.2018 - 04.2020
Bachelor of Arts - Psychology
University of Manitoba
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