Nicole Sawan
Toronto,Canada
Summary
Driven and motivated professional with 5+ years of experience in the retail and hospitality industry. Proficient in optimizing operational efficiency and enhancing customer satisfaction. Seeking a dynamic leadership position to use my experience and leverage my career.
Overview
6
6
years of professional experience
Work History
Sales Lead Keyholder
Calendar Club
Toronto
10.2024 - Current
- Increase sales opportunities by utilizing promotional materials, displays, and signage.
- Continuously show professionalism to provide an excellent customer experience
- Process payments accurately and effectively using various methods of tender
- Hold strong communication with colleagues and franchisees to ensure smooth store operations
- Answer customer inquiries regarding product features, pricing, and availability.
- Complete closing procedures by correctly counting the till and identified any financial discrepancies
Banquet & Clubhouse Server
Lambton Golf & Country Club
08.2024 - 12.2024
- Provides courteous and prompt service to guests for wedding, corporate and casual events
- Serves patrons with a polite and positive demeanour per course schedule
- Maintain an enjoyable environment by being alert to patron spills or other special needs
- Hold strong communication with colleagues, event coordinator and third party staff
- Continuously adhering to sanitation, safety, and alcohol beverage control policies
Administrative Assistant
Nino D’Arena Salon
Toronto, ON
02.2024 - 08.2024
- Maintained swift salon operations. Enhanced client satisfaction and stylist productivity while maintaining a welcoming atmosphere
- Fostered strong communication channels between clients, stylists, and vendors
- Resolved customer concerns with empathy and professionalism
- Managed financial records meticulously, promptly addressing discrepancies to ensure accurate reporting and maintain salon's fiscal integrity
Assistant Manager
Trade Secrets
Toronto, Canada
09.2023 - 02.2024
- Ensure the salon is operating in an effective manner
- Streamlined salon operations, boosting efficiency and customer satisfaction
- Fostered strong team communication, enhancing client service quality
- Developed vendor relationships, ensuring smooth supply chain for salon products and services
- Managed inventory with precision, minimizing waste and optimizing stock levels
- Conducted thorough financial audits, identifying and resolving discrepancies promptly
Baby Sales Associate
Toys R Us
Toronto, ON
07.2022 - 08.2023
- Boosted sales by expertly matching parents with ideal baby products, consistently exceeding customer satisfaction benchmarks
- Used creative product displays to enhance visibility and accessibility of baby items, leading to increased customer engagement
- Ensured meticulous inventory management and pristine department organization, facilitating seamless shopping experiences for families
- Fostered joyful shopping experiences, guiding shoppers through product selections and maintaining an inviting atmosphere
Sales Associate/Cashier
Canadian Tire
Toronto, ON
03.2021 - 07.2022
- Maximized customer satisfaction through personalized assistance
- Held seamless department operations, including opening/closing procedures, inventory management, and timely returns processing
- Fostered a positive shopping environment through proactive customer engagement, team cooperation, and maintaining high cleanliness standards
Fresh Foods Supervisor
Farm Boy
Toronto, Canada
03.2019 - 03.2021
- Managed inventory control and product presentation, ensuring optimal stock levels and appealing displays
- Conducted nightly counts, minimizing waste and maximizing profitability
- Fostered a team-oriented environment, promoting open communication and cooperation
- Cultivated a positive work atmosphere, boosting morale and reducing turnover
Education
Smart Serve Certificate -
08.2024
Ontario Secondary School Diploma -
06.2020
Excellence in Service Award -
Farm Boy
10.2019
Skills
- Effective verbal communication
- Effective written communication
- Interpersonal communication
- Professionalism
- Courtesy
- Strong efficiency
- Discretion
- Critical thinking
- Excellent punctuality
- Responsibility
Timeline
Sales Lead Keyholder
Calendar Club
10.2024 - Current
Banquet & Clubhouse Server
Lambton Golf & Country Club
08.2024 - 12.2024
Administrative Assistant
Nino D’Arena Salon
02.2024 - 08.2024
Assistant Manager
Trade Secrets
09.2023 - 02.2024
Baby Sales Associate
Toys R Us
07.2022 - 08.2023
Sales Associate/Cashier
Canadian Tire
03.2021 - 07.2022
Fresh Foods Supervisor
Farm Boy
03.2019 - 03.2021
Smart Serve Certificate -
Ontario Secondary School Diploma -
Excellence in Service Award -
Farm Boy
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