Nicole Saunders MSN-ED RN
Dynamic Nurse Manager skilled in process improvement, staff coaching, driving significant enhancements in patient satisfaction and operational efficiency. Recognized for leadership excellence, with a strong record of strategic initiatives that foster a collaborative team environment and optimize care delivery.
Proven success in enhancing patient satisfaction from 3% to over 75%. Expertise in team leadership, operational oversight, and implementing process improvements to drive results.
Work History
Nurse Manager
4 Years 4 Months- Managed nursing staff performance, upheld hospital protocols and standards.
- Analyzed patient feedback data, driving strategic changes in service delivery for enhanced satisfaction.
- Moved patient satisfaction scores from 3% to maintaining >75% for 3 consecutive quarters.
- Received honorable mention for Unit of Distinction-2024.
- Sustained employee engagement index above goal of 75% for the last 4 surveys.
- Assisted with initiatives for patient safety and satisfaction through welcome bags, unit newsletters, and education boards.
- Improved new graduates' retention through sustained year-over-year reduction in turnover.
Clinical Nurse Coordinator
7 Months- Implemented evidence-based practices to improve patient safety and adherence to clinical guidelines.
- Assisted with staff scheduling.
- Assessed patient needs and developed individualized care strategies, increasing overall satisfaction scores.
- Trained and mentored nursing staff on best practices in patient management and clinical protocols.
- Served as a liaison between patients, families, and physicians to ensure clear communication and continuity of care.
Education
Master of Science - Nursing Education
- GPA 3.65
- Certification in Nursing Education
- Capstone Project: Education for Unhoused Diabetic Patients in the Community.
This project aimed to address barriers such as limited access to healthy food, medications, glucose monitoring supplies, and regular healthcare services. By partnering with local shelters, clinics, and community organizations, the program provided diabetes education, health screenings, resource referrals, and support for disease management.