Summary
Overview
Work History
Education
Skills
Languages
HIGHLIGHTS
Timeline
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Nicole Russell

Oshawa,ON

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptableand ensuring team success.

Overview

22
22
years of professional experience

Work History

PSW

Lakeridge Health
10.2022 - Current
  • Facilitated daily living assistance for clients, focusing on independence and dignity.
  • Regularly monitored health conditions, reporting significant changes to healthcare professionals.
  • Maintained detailed documentation of patient care and developments for continuity of care.
  • Enhanced comfort through empathetic personal care tailored to individual needs.
  • Performed light cleaning duties to create a safe and pleasant living environment.
  • Assisted with hygiene tasks such as bathing, grooming, and dressing for all clients.
  • Turned bedbound patients strategically to prevent sores and promote wellbeing.
  • Coordinated training for new support workers, emphasizing high-quality service delivery.

Senior Lab Technician

LifeLabs
05.2009 - Current
  • Based on my experience and capacity of skill within the company, became responsible for training new staff, keeping things running smoothly, when short staff. Responsible weekly, at Centric Health Surgical Unit, taking patient’s blood work. Manage patient Information system of all incoming records and ensure accurate tracking of all private client information.
  • Provide excellent service to all patients, and record information
  • Ensure all client information is confidential
  • Manage all medical intake forms and prepare accurate records
  • Reliable and report to work each day
  • Pays attention to detail and client privacy

Loss Prevention Specialist

TD Bank
05.2003 - 05.2008
  • Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
  • Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
  • Contributed to a positive company image by representing the organization professionally and consistently enforcing loss prevention policies in a respectful manner.
  • Provided excellent customer service while maintaining vigilance for potential theft or suspicious behavior.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.

Education

Medical Lab Assistant - undefined

Everest College
Toronto, ON

Personal Support Worker

Trillium College
Oshawa, ON
06.2023

Skills

  • Medical environment experience
  • Proficient in Microsoft Outlook and Word
  • Strong organizational skills
  • Teamwork and customer service
  • Maintain confidentiality
  • Excellent communication
  • Work well under pressure
  • Amazing work ethic and professionalism
  • Detail-oriented and adaptable

Languages

English
Full Professional

HIGHLIGHTS

  • Committed to providing Exceptional Customer Service
  • Able to work in a team or on my own
  • Patient, courteous and committed to client care
  • Ability to learn and adapt new processes
  • Provide support and administrative tasks
  • Good communication, Listening

Timeline

PSW

Lakeridge Health
10.2022 - Current

Senior Lab Technician

LifeLabs
05.2009 - Current

Loss Prevention Specialist

TD Bank
05.2003 - 05.2008

Medical Lab Assistant - undefined

Everest College

Personal Support Worker

Trillium College
Nicole Russell