Nicole Ross
Summary
Hardworking new graduate offering work experience and extensive knowledge of psychology, childcare, and business relations. Meticulous and detail-oriented, especially in regards to data research and analytics. High development of communication and networking skills, with experience in corporate environments. Experience with common software applications, programming software's and social media platforms. Extensive education in the fundamentals of business organization, economics and ethics. Hands-on experience in team management, data filing, and customer service and confidentiality. Driven to delivering excellent worth ethic in order to provide companies internal and external support, to advance career opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intern
Rocky Mountain Benefits
09.2019 - Current
- Provided training and mentorship in the business of employee benefits and insurance
- Interpersonal communication and networking skills
- Independent work related to customer feedback
- Initiative towards broadening customer base
- Problem solving skills in relation to customer and employee relations
- Data research and analysis through the use of computer software's
- Data entry and organization
Administrative Assistant
TruRelief Wellness
04.2024 - 07.2024
- Organization and time management of customer and employee's schedules
- Bookkeeping and security in regards to clients sensitive information
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Computer proficiency in filing insurance claims
- Serving exceptional customer service in person and via phone calls and emails
Volunteer
Education Abroad
10.2023 - 10.2023
- Assisted with special events and programs.
- Utilized interpersonal communication skills to convey information to staff and students.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new prospective students, fostering a supportive and inclusive team environment.
Summer Program Leader
Mahogany Home Owners Association
06.2022 - 08.2023
- Ensured the safety and well-being of children and fellow program leaders at all times
- Organized, coordinated, and led activities that promoted education and fun
- Utilized creative problem solving techniques in the case of conflict
- Worked in tandem with other employees to foster a collaborative team
- Created creative weekly lesson plans for various ages, that optimized learning outside of the classroom
Program Leader
Its a Blast
01.2022 - 05.2022
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Ensured the safety of all staff and children through following regulations and implementing welfare checks
- Implemented activities and events that encouraged child development
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
Support Worker
Bridges Consulting
01.2020 - 03.2020
- Assisted clients with daily living needs and education to ensure positive progression.
- Helped clients manage and reach individual goals to enhance development and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with the use of activities and education.
- Provided safe transportation to set locations
Education
Bachelor of Arts - Psychology
University of Lethbridge
Lethbridge, AB05.2024
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Interpersonal and Social Skills
- Research and analysis
- Administrative tasks
- Administrative Support
Certification
- Level 1 Early Childhood Educator Certification - 2022
- Certified in First Aid, Alberta Blue Cross - 2022
Timeline
Administrative Assistant
TruRelief Wellness
04.2024 - 07.2024
Volunteer
Education Abroad
10.2023 - 10.2023
Summer Program Leader
Mahogany Home Owners Association
06.2022 - 08.2023
Program Leader
Its a Blast
01.2022 - 05.2022
Support Worker
Bridges Consulting
01.2020 - 03.2020
Intern
Rocky Mountain Benefits
09.2019 - Current
Bachelor of Arts - Psychology
University of Lethbridge
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