Nicole Romero
Moreno Valley
Summary
Experienced with fast-paced environments, ensuring prompt and courteous service. Utilizes strong communication and teamwork skills to maintain high standards of customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Concession Stand Worker
Legends Hospitality
04.2019 - Current
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
Cashier
The Vapour Lounge
06.2017 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Sales Associate
Zales The Diamond Store
02.2017 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Office Manager
Halcyon Vapors
08.2015 - 09.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
General Manager
Sonic Drive-In
06.2008 - 08.2015
- Managed budget implementations, employee reviews, training, schedules.
- Developed and implemented strategies to increase sales and profitability.
- Monthly team meetings
- Inventory
Lunch Server
Hesperia Unified School District
08.2010 - 04.2012
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
Education
No Degree - Court Reporting
South Coast College
OrangeHigh School Diploma -
Hesperia High School
Hesperia, CA05-2008
Skills
- Organized multi-tasker
- Adaptability
- Fast and efficient service worker
- Cleaning and sanitation
- Strong work ethic
- Time Management
Timeline
Concession Stand Worker
Legends Hospitality
04.2019 - Current
Cashier
The Vapour Lounge
06.2017 - 04.2019
Sales Associate
Zales The Diamond Store
02.2017 - 06.2017
Office Manager
Halcyon Vapors
08.2015 - 09.2016
Lunch Server
Hesperia Unified School District
08.2010 - 04.2012
General Manager
Sonic Drive-In
06.2008 - 08.2015
No Degree - Court Reporting
South Coast College
High School Diploma -
Hesperia High School
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