Nicole Rodriguez
Fontana,CA
Summary
Professional dock operations specialist with strong focus on efficiency and teamwork. Skilled in inventory management, loading and unloading procedures, and safety compliance. Reliable and adaptable, consistently meeting organizational goals and supporting team efforts to deliver outstanding results. Proven ability to handle dynamic work environments and ensure smooth logistics operations.
Overview
8
8
years of professional experience
Work History
Dock Associate
Amazon Fresh
Fontana, CA
11.2024 - Current
- Operated pallet jacks to move products efficiently within warehouse environment.
- Contributed to a clean work environment by maintaining the cleanliness of the dock area during shifts.
- Managed inventory control efforts, reducing discrepancies between physical counts and system records.
- Organized warehouse stock and delivered product to sales floor.
- Received and verified incoming shipments, ensuring accuracy of inventory records.
- Maintained cleanliness and organization of dock area, adhering to safety protocols.
- Assisted in loading and unloading trucks, optimizing space for maximum efficiency.
- Collaborated with team members to streamline shipping processes and reduce delays.
- Conducted regular inventory checks, identifying discrepancies in stock levels promptly.
Backup Scanning Coordinator
Sprouts Farmer Market
Fontana, CA
01.2021 - Current
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained team members on scanning equipment and software usage for enhanced efficiency.
Head Cashier
Sprouts Farmer Market
Fontana, CA
12.2018 - 08.2020
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Increased customer loyalty and retention.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Cashier, Replenish Associate
Michaels Arts & Crafts
Rancho Cucamonga, CA
10.2017 - 12.2018
- Unload merchandise from truck
- Restock merchandise
- SYSO-clean up merchandise aisles
- Assist customers
- Greeted customers
- Cash register
- Overnight Truck
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Assisted customers by answering questions and fulfilling requests.
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized merchandise displays to enhance shopping experience.
- Assisted with inventory management, including stock replenishment and product placement.
- Collaborated with team members to ensure store cleanliness and safety standards were met.
- Adapted quickly to changing priorities during peak sales periods, ensuring efficient operations.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelors Degree -
The Art Institute of California Los Angeles
Santa Monica, CA2006
High School Diploma - undefined
A.B. Miller High School
Fontana, CA2000
Skills
- Supervisor Experience
- Customer Assistance
- Cash Register Operation
- POS Systems
- Excellent people skills
- Stocking and receiving
Timeline
Dock Associate
Amazon Fresh
11.2024 - Current
Backup Scanning Coordinator
Sprouts Farmer Market
01.2021 - Current
Head Cashier
Sprouts Farmer Market
12.2018 - 08.2020
Cashier, Replenish Associate
Michaels Arts & Crafts
10.2017 - 12.2018
High School Diploma - undefined
A.B. Miller High School
Bachelors Degree -
The Art Institute of California Los Angeles