NICOLE RILLORAZA
Calgary,AB
Summary
Hardworking full-time job seeker committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Adapt at working effectively unsupervised and quickly mastering new skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Groupe Dynamite
Calgary, AB
12.2023 - Current
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Shift Manager/Key Holder
La Senza
Calgary, AB
08.2023 - 12.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Sales Associate
Cleo
Calgary, AB
07.2023 - 12.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
Assistant Manager
Cleo
Calgary, AB
01.2023 - 07.2023
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Manager
Bluenotes
Calgary, AB
07.2022 - 02.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Trained new team members in cash register operation, stock procedures and customer services.
Receptionist
BraTopia
Calgary, AB
02.2022 - 06.2022
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Sales Consultant
Moores Clothing For Men
Calgary, AB
09.2021 - 02.2022
- Presented products and services to prospective and existing customers to meet client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Education
High School Diploma -
Hunting Hills High School
05.2020
Skills
- Merchandising Knowledge
- Upselling Techniques
- Product Recommendations
- POS System Operation
- Display Setup
- Cash Handling
- Customer Service
- Goal Setting
- Hiring and Training
- Performance Tracking and Evaluation
- Sales Monitoring
- Team Leadership
- Employee Coaching and Motivation
- Mannequin Dressing
- Documentation and Reporting
- Customer Relations
- Product and Service Knowledge
- Marketing Techniques
- Visual Displays
Certification
[ProServe] Certification - [July 2022]
References
Reference will be provided upon request
Timeline
Assistant Store Manager
Groupe Dynamite
12.2023 - Current
Shift Manager/Key Holder
La Senza
08.2023 - 12.2023
Sales Associate
Cleo
07.2023 - 12.2023
Assistant Manager
Cleo
01.2023 - 07.2023
Assistant Manager
Bluenotes
07.2022 - 02.2023
Receptionist
BraTopia
02.2022 - 06.2022
Sales Consultant
Moores Clothing For Men
09.2021 - 02.2022
High School Diploma -
Hunting Hills High School
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