Nicole Richmond
Vernon,BC
Summary
I am a reliable team player with strong communication skills and the ability to adjust daily tasks. I can handles stressful situations and am comfortable multi tasking and shifting gears with little notice within tight deadlines. I am very dedicated and hard working and would appreciate the opportunity to be a part of your team.
Overview
27
27
years of professional experience
Work History
Sales and Design Consultant
Okanagan Blinds
06.2021 - Current
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Optimized space planning for improved functionality in both residential and commercial spaces.
- Attended industry events and trade shows to stay current on market trends and expand professional network.
Supervisor, Insurance Advisor
Westland Insurance Landing Branch
04.2019 - 06.2021
- Oversaw daily operations of the office, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from experience in other fields.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Owner/Operator
104 GREY Clothing & Accessories
04.2009 - 08.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Owner/Operator
Silver Star Accommodation
08.1997 - 05.2006
- Managed day-to-day business operations up to 45 staff.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Education
Dental Assisting Certification Completed
Okanagan College
Kelowna, BC06.1995
Skills
- Great attention to detail
- Strategic Thinking
- Client Communication
- Organization skills
- Computer literate
- Problem-Solving
- Punctual and Dependable
- Excellent Communication
Additional Information
REFERENCES
Alice Ramsey - Manager Westland Insurance Landing Branch
Former employer and friend
250-938-8106
aramsey@westlandinsurance.ca
Jessie Ruiz - Jessie Voss Photography
Former employee and friend
250-550-5822
jessie_voss@hotmail.com
Nikki Haine - Okanagan Shade and Shutter
Co-worker
604-763-2928
niktosh@hotmail.com
Timeline
Sales and Design Consultant
Okanagan Blinds
06.2021 - Current
Supervisor, Insurance Advisor
Westland Insurance Landing Branch
04.2019 - 06.2021
Owner/Operator
104 GREY Clothing & Accessories
04.2009 - 08.2018
Owner/Operator
Silver Star Accommodation
08.1997 - 05.2006
Dental Assisting Certification Completed
Okanagan College
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