Nicole Reynolds
Mono,Ontario
Summary
Dynamic Sales Manager with a proven track record, Excelling in strategic planning and client relationship management. Achieved consistent sales growth through innovative strategies and enhanced customer engagement. Skilled in performance management, fostering team cohesion, and driving operational efficiency to exceed targets and boost client satisfaction.
Overview
16
16
years of professional experience
Work History
Sales Manager
Interstate Batteries
12.2018 - Current
- Supported sales team in developing effective strategies to enhance customer engagement.
- Assisted in analyzing market trends to identify potential sales opportunities.
- Maintained accurate records of customer interactions and feedback in CRM system.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Area Manager
Belron Canada - Vanfax Division
10.2014 - 12.2018
- Led cross-functional teams to enhance operational efficiency and achieve strategic goals.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Developed training programs for new managers, fostering skills in leadership and performance management.
- Analyzed performance metrics to identify trends and drive data-informed decision-making.
- Spearheaded initiatives to improve safety protocols, resulting in enhanced workplace compliance standards.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
Warehouse Manager
Belron Canada - Vanfax Divison
10.2009 - 09.2014
- Oversaw daily warehouse operations, ensuring efficient workflow and inventory management.
- Implemented safety protocols, reducing workplace incidents and enhancing compliance.
- Trained and mentored staff on best practices in logistics and material handling.
- Streamlined inventory processes, improving accuracy and reducing discrepancies.
- Coordinated shipping schedules with carriers, optimizing delivery times and costs.
- Ongoing training of customer service representative on part order accuracy
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
Education
High School Diploma -
Our Lady of Mount Carmel
Mississauga, ONSkills
- Goals and performance
- Product knowledge
- Strategic planning
- Client relationship management
- Rapport and relationship building
- Positive and upbeat
- Performance management
- Operations
Timeline
Sales Manager
Interstate Batteries
12.2018 - Current
Area Manager
Belron Canada - Vanfax Division
10.2014 - 12.2018
Warehouse Manager
Belron Canada - Vanfax Divison
10.2009 - 09.2014
High School Diploma -
Our Lady of Mount Carmel