Nicole Renfrey
Aldergrove,BC
Summary
Dynamic coach with a proven track record at Aldergrove Skating Club, enhancing team performance through effective communication and motivational leadership. Skilled in athlete development and safety protocols, I foster a collaborative environment that boosts customer satisfaction and empowers team members to achieve their professional goals.
Overview
4
4
years of professional experience
Work History
Coach
Aldergrove Skating Club
Aldergrove, BC
09.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
Crew Trainer
McDonald's
Aldergrove, BC
08.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
Barista
Starbucks
Langley, BC
09.2024 - 01.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Aldergrove Community Secondary School
Aldergrove, BC06.2024
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team motivation
- Team development
- Motivational leadership style
- Team bonding
- Safety awareness
- Athlete development
- Team Training
- Physically fit
- Sports rules
- Youth sports coach
- Ethics and integrity
- Safety protocols
- Physical and endurance training
- Personal development
- Motivational techniques
- Sports fundamentals
- Empathy development
- Athlete safety
- Coaching techniques
- Influencing skills
- Coaching meetings
- Safety oversight
Languages
English
Native or Bilingual
Timeline
Barista
Starbucks
09.2024 - 01.2025
Coach
Aldergrove Skating Club
09.2021 - Current
Crew Trainer
McDonald's
08.2021 - Current
High School Diploma -
Aldergrove Community Secondary School