Nicole Reese
Phlebtomist/Lab Assistant
Oakland
Summary
I am a highly capable and experienced healthcare professional who strives to give worldclass service to every person I encounter. In addition to my abilities and skills, I follow all laws pertaining to confidentiality of documents and reports.
Highly-skilled phlebotomist with 3 years experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
25
25
years of professional experience
Work History
Phlebotomist/Lab Assistant
Kaiser Permanente
04.2024 - Current
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
United Insurance/Kemper Life
11.2016 - Current
- Prospect and seek additional clientele for my book of business
- Review current coverage and suggest additional coverage
- Able to maintain and build lasting relationships with diverse backgrounds
- Demonstrate professional conduct, dealing courteously, tactfully, and patiently with members, co-workers, and visitors.
Patient Care Technician/Caregiver
02.2015 - Current
- Prepares patients meals and snacks, assuring the patient’s age specific, food allergies, religious, cultural and food preference needs are accommodated
- Monitors and reviews patient diet /nutritional needs based on health, nourishment and tube feedings
- Completes assigned tasks such as generating data, updating files and problem solves based on patients diet and care.
Cashier Receptionist
Kaiser Permanente
10.2021 - 04.2024
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Enhanced office productivity by handling high volume of callers per day.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Customer Service Rep
Corefact
03.2014 - 11.2016
- Direct support for real estate marketing company
- Managed inbox, answered general and complex questions regarding marketing
- Enabled agents to accurately promote themselves through direct mail
- Assisted in lead tracking and radius pulls for direct mail
- Processed and issued Credit Agreements
- Imported and edited contact lists to ensure accuracy for mapping
- Ability to apply knowledge of department policies and procedures, and utilize a general understanding of other departments’ functions.
Teller
Wells Fargo
07.2012 - 03.2014
- Prevented store losses using awareness, attention to detail and integrity
- Organized weekly sales reports for the sales department to track product success
- Trained new employees quarterly
- Excelled in exceeding daily credit card application goals
- Earned “Top Seller” for two consecutive quarters
- Performed store opening duties, including counting cash drawers and checking equipment for proper function.
Beauty Advisor
Walgreens
05.2007 - 07.2012
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Prepared and sold broad range of customized merchandise
- Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales
- Complete forms and transfer data from one form to another when necessary.
customer service representative
National Marrow Donor Program
01.2000 - 05.2007
- Volunteered as a, where I greeted potential donors
- Organized marrow drives
- Performed filing and data entry responsibilities and development of highly empathetic client relationships.
Education
High School Diploma - General Education Courses
Independence High School
California Life & Health License - undefined
Merritt College
California Property/Casualty License - undefined
Phlebotomy License - Phlebotomy
Phlebotomy USA
El Cerrito, CA03-2024
Skills
- CPR Certified
- cash handling
- clerical duties
- Word/Powerpoint/Excel
- report writing
- event planning
- professional phone etiquette
Order of draw
Patient care
Venipuncture
Sample and specimen collection
Specimen preparation
Paperwork processing
Blood collection techniques
Blood culture collection
Patient confidentiality
Infection control
Timeline
Phlebotomist/Lab Assistant
Kaiser Permanente
04.2024 - Current
Cashier Receptionist
Kaiser Permanente
10.2021 - 04.2024
United Insurance/Kemper Life
11.2016 - Current
Patient Care Technician/Caregiver
02.2015 - Current
Customer Service Rep
Corefact
03.2014 - 11.2016
Teller
Wells Fargo
07.2012 - 03.2014
Beauty Advisor
Walgreens
05.2007 - 07.2012
customer service representative
National Marrow Donor Program
01.2000 - 05.2007
California Life & Health License - undefined
Merritt College
California Property/Casualty License - undefined
High School Diploma - General Education Courses
Independence High School
Phlebotomy License - Phlebotomy
Phlebotomy USA
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