NICOLE RAMOS
San Diego,CA
Summary
Accomplished real estate operations executive with 24 years of progressive leadership experience overseeing large-scale commercial office portfolios, enterprise-wide operational initiatives, strategic capital investments, and high-performing teams. Proven track record of driving financial performance, customer retention, operational excellence, and organizational transformation across complex real estate environments. Trusted advisor to executive leadership with expertise in portfolio strategy, asset optimization, contract negotiations, team development, and cross-functional stakeholder engagement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Director of Operations
IRVINE COMPANY OFFICE PROPERTIES
San Diego
10.2021 - Current
- Provide strategic leadership for a 3.8 million square foot office and campus portfolio consisting of 55 buildings, overseeing $105.9 million in operating budgets, $10.9 million in annual capital investments, four direct reports, and a 35-member operations organization.
- Key Accomplishments:
- Selected as one of only six Directors within the Office Division to participate in the inaugural Strategic Leader Mentorship Program, partnering directly with executive leadership on enterprise strategy and organizational development initiatives.
- Developed and presented a brand-tier segmented Property Maintenance & Inspection Framework to the President and Executive Leadership Team, establishing a scalable operational model designed to enhance portfolio performance and customer experience.
- Led the company-wide FY27–FY31 elevator maintenance contract rebid, directing a $47.5 million, five-year strategic procurement initiative spanning more than 1,000 elevator units across multiple markets.
- Chair the corporate Elevator Committee, driving enterprise-wide operational standards, vendor accountability, contract administration, capital planning, and cost containment initiatives.
- Directed more than $12 million in complex capital projects, including critical infrastructure initiatives and portfolio modernization programs.
- Led San Diego Campus operations to the highest customer retention performance in the company, achieving an 84% MLRA retention rate and earning Top NPS recognition.
- Delivered $216,000 in annual savings through a portfolio-wide hydraulic modernization procurement strategy while supporting execution of more than $21 million in campus reinvestment initiatives.
- Partner with executive leadership, legal, leasing, construction, and asset management teams to mitigate risk, resolve high-profile customer issues, and drive long-term portfolio value creation.
- Served as operational subject matter expert for enterprise process optimization initiatives focused on workflow efficiency, accountability, and service delivery improvements.
Director of Operations
IRVINE COMPANY OFFICE PROPERTIES
San Diego
09.2017 - 09.2021
- Directed operations across multiple San Diego office and campus portfolios during a period of significant acquisition growth, organizational expansion, and pandemic-related business disruption.
- Key Accomplishments:
- Successfully integrated newly acquired assets and expanded portfolio responsibilities while leading operations through substantial market growth and organizational change.
- Consistently exceeded financial performance targets, achieving portfolio profit margins as high as 61.7% versus a 57.7% plan through disciplined expense management, operational efficiencies, and strategic financial oversight.
- Managed large-scale capital investment programs while supporting portfolio expansion and acquisition activity throughout the San Diego market.
Senior Manager, Operations
IRVINE COMPANY OFFICE PROPERTIES
Irvine
07.2011 - 08.2017
- Throughout progressive leadership roles, managed portfolios exceeding one million square feet, directed multimillion-dollar operating and capital budgets, led award-winning customer experience initiatives, developed innovative workplace activation programs, and successfully partnered with leasing and construction teams to drive occupancy growth and portfolio performance.
Manager, Operations
IRVINE COMPANY OFFICE PROPERTIES
Irvine
01.2007 - 06.2011
Education
Bachelor of Science - Business Administration
University of Phoenix
06.2009
Skills
- Portfolio & Asset Operations Leadership
- P&L and Financial Management
- Strategic Planning & Execution
- Capital Program Management
- Customer Retention & Experience
- Organizational Development
- Vendor & Contract Negotiations
- Operational Excellence & Process Improvement
- Executive Communication & Board Presentations
- Change Management & Enterprise Initiatives
Certification
- Strategic Leader Mentorship Program
- California Real Estate Salesperson License
Timeline
Senior Director of Operations
IRVINE COMPANY OFFICE PROPERTIES
10.2021 - Current
Director of Operations
IRVINE COMPANY OFFICE PROPERTIES
09.2017 - 09.2021
Senior Manager, Operations
IRVINE COMPANY OFFICE PROPERTIES
07.2011 - 08.2017
Manager, Operations
IRVINE COMPANY OFFICE PROPERTIES
01.2007 - 06.2011
Bachelor of Science - Business Administration
University of Phoenix
AWARDS & RECOGNITION
Top NPS Performance Recognition – 2018
IREM San Diego Top Young Leader – 2021
Top NPS Performance Recognition – 2025