Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Ramirez

Hacienda Heights

Summary

Dynamic and detail-oriented professional with extensive experience at Auto Club of Southern California, excelling in accounts payable and financial reporting. Proven ability to enhance workflows through new software implementation and foster effective communication. Skilled in problem-solving and customer relations, ensuring timely resolutions and improved team performance.

Overview

18
18
years of professional experience

Work History

Dispatcher

Southside Towing
04.2024 - Current
  • Learned and operated dispatch software to coordinate logistics efficiently.
  • Assisted in monitoring vehicle locations and schedules to optimize routes.
  • Supported communication between drivers and clients for timely updates.
  • Collaborated with team members to resolve scheduling conflicts promptly.

Accounts Receivable Clerk

Select Staffing Agency
05.2009 - 12.2010

Dispatcher

Hadley Towing
07.2021 - 03.2024

Accounting Specialist II

Auto Club of Southern California
04.2014 - 12.2018
  • Processed invoices and managed accounts payable to ensure timely payment and compliance with company policies.
  • Reconciled bank statements and financial records, enhancing accuracy of financial reporting.
  • Assisted in preparing monthly financial statements, improving efficiency in data collection and analysis.
  • Implemented new accounting software features, streamlining workflows and reducing processing time.
  • Collaborated with cross-functional teams to resolve discrepancies, fostering effective communication and problem-solving skills.
  • Developed training materials for new staff on accounting procedures, contributing to improved team performance and knowledge sharing.
  • Input financial data and produced reports using Software.

MET

Home Depot
07.2013 - 04.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Supervisor

Sam's Club
12.2010 - 09.2012
  • Supervised daily operations to enhance team efficiency and customer satisfaction.
  • Trained new associates on company policies and operational procedures.
  • Implemented inventory management strategies to optimize stock levels.
  • Monitored performance metrics and provided feedback for continuous improvement.
  • Coordinated scheduling to ensure adequate staffing during peak hours.
  • Resolved customer inquiries and complaints to maintain service excellence.
  • Developed training materials to improve staff knowledge and performance standards.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Support Specialist I

Mercury Insurance
10.2007 - 05.2009
  • Provided technical support to clients, resolving inquiries and enhancing user experience.
  • Assisted in troubleshooting software issues, ensuring timely resolution of customer concerns.
  • Documented customer interactions, maintaining accurate records for future reference.
  • Collaborated with team members to streamline support processes and improve service delivery.

Education

High School Diploma -

Santa Fe High School
Santa Fe Springs, CA

High School Diploma -

El Rancho High School
Pico Rivera, CA
06.2025

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Schedule management
  • Updating logs
  • Route planning
  • Schedule coordination
  • Customer relationship management
  • Work order management
  • Map reading
  • Verbal and written communication

Timeline

Dispatcher

Southside Towing
04.2024 - Current

Dispatcher

Hadley Towing
07.2021 - 03.2024

Accounting Specialist II

Auto Club of Southern California
04.2014 - 12.2018

MET

Home Depot
07.2013 - 04.2014

Supervisor

Sam's Club
12.2010 - 09.2012

Accounts Receivable Clerk

Select Staffing Agency
05.2009 - 12.2010

Support Specialist I

Mercury Insurance
10.2007 - 05.2009

High School Diploma -

Santa Fe High School

High School Diploma -

El Rancho High School

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Nicole Ramirez