Nicole Ramirez
Hacienda Heights
Summary
Dynamic and detail-oriented professional with extensive experience at Auto Club of Southern California, excelling in accounts payable and financial reporting. Proven ability to enhance workflows through new software implementation and foster effective communication. Skilled in problem-solving and customer relations, ensuring timely resolutions and improved team performance.
Overview
18
18
years of professional experience
Work History
Dispatcher
Southside Towing
04.2024 - Current
- Learned and operated dispatch software to coordinate logistics efficiently.
- Assisted in monitoring vehicle locations and schedules to optimize routes.
- Supported communication between drivers and clients for timely updates.
- Collaborated with team members to resolve scheduling conflicts promptly.
Accounts Receivable Clerk
Select Staffing Agency
05.2009 - 12.2010
Dispatcher
Hadley Towing
07.2021 - 03.2024
Accounting Specialist II
Auto Club of Southern California
04.2014 - 12.2018
- Processed invoices and managed accounts payable to ensure timely payment and compliance with company policies.
- Reconciled bank statements and financial records, enhancing accuracy of financial reporting.
- Assisted in preparing monthly financial statements, improving efficiency in data collection and analysis.
- Implemented new accounting software features, streamlining workflows and reducing processing time.
- Collaborated with cross-functional teams to resolve discrepancies, fostering effective communication and problem-solving skills.
- Developed training materials for new staff on accounting procedures, contributing to improved team performance and knowledge sharing.
- Input financial data and produced reports using Software.
MET
Home Depot
07.2013 - 04.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Supervisor
Sam's Club
12.2010 - 09.2012
- Supervised daily operations to enhance team efficiency and customer satisfaction.
- Trained new associates on company policies and operational procedures.
- Implemented inventory management strategies to optimize stock levels.
- Monitored performance metrics and provided feedback for continuous improvement.
- Coordinated scheduling to ensure adequate staffing during peak hours.
- Resolved customer inquiries and complaints to maintain service excellence.
- Developed training materials to improve staff knowledge and performance standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Support Specialist I
Mercury Insurance
10.2007 - 05.2009
- Provided technical support to clients, resolving inquiries and enhancing user experience.
- Assisted in troubleshooting software issues, ensuring timely resolution of customer concerns.
- Documented customer interactions, maintaining accurate records for future reference.
- Collaborated with team members to streamline support processes and improve service delivery.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CAHigh School Diploma -
El Rancho High School
Pico Rivera, CA06.2025
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Customer relationship management
- Work order management
- Map reading
- Verbal and written communication
Timeline
Dispatcher
Southside Towing
04.2024 - Current
Dispatcher
Hadley Towing
07.2021 - 03.2024
Accounting Specialist II
Auto Club of Southern California
04.2014 - 12.2018
MET
Home Depot
07.2013 - 04.2014
Supervisor
Sam's Club
12.2010 - 09.2012
Accounts Receivable Clerk
Select Staffing Agency
05.2009 - 12.2010
Support Specialist I
Mercury Insurance
10.2007 - 05.2009
High School Diploma -
Santa Fe High School
High School Diploma -
El Rancho High School