Nicole Pyne
Carleton Place
Summary
Seasoned administrative professional in federal healthcare operations. Manages sensitive information with strong judgment and data integrity. Coordinates clinical and administrative teams to optimize workflows and facilitate operational decision-making.
Overview
19
19
years of professional experience
1
1
Certification
Work History
FHCPS Administrator
Department of National Defence-1 Dental Unit
Ottawa, Ontario
01.2023 - Current
- Oversee and review specialty dental claims to ensure compliance with program policies, requirements, and funding guidelines
- Analyze documentation and billing information to identify risks, inconsistencies, and gaps requiring clarification
- Liaise with external providers to resolve issues and ensure timely, accurate submissions
- Maintain accurate electronic records to support audits, reporting, and financial accountability
- Interpret policies and provide clear guidance to providers and stakeholders
- Troubleshoot CFHIS-related issues, including imaging and document upload challenges (e.g., Adstra)
- Monitor trends and recurring issues, contributing to workflow improvements and system efficiency
Clinical Floor Supervisor/ Dental Assistant
Department of National Defence- 1 Dental Unit Detachment Ottawa
Ottawa
01.2007 - Current
- Oversaw daily clinical floor operations, ensuring safe and efficient service delivery in high-volume federal dental clinic.
- Coordinated scheduling workflow and resource allocation to meet clinical demands and operational priorities.
- Acted as primary contact for staff, resolving operational issues, workload pressures, and system-related challenges.
- Maintain and manage confidential records, documentation, and information tracking with accuracy and discretion.
Education
Algonquin College
Ottawa04-2006
Skills
- Electronic record maintenance
- Workflow optimization
- Effective communication
- Financial accountability
- Problem resolution
- Data analysis
- Employee supervision
- Troubleshooting
- Data confidentiality
- Training
- Resourceful and analytical
- Honest and ethical
Certification
- DRMIS (Navigation, Basics, Project System)
- Blue Cross Electronic Claims Platforms
- CFHIS proficiency
Timeline
FHCPS Administrator
Department of National Defence-1 Dental Unit
01.2023 - Current
Clinical Floor Supervisor/ Dental Assistant
Department of National Defence- 1 Dental Unit Detachment Ottawa
01.2007 - Current
Algonquin College