Nicole Probst
Blackstock,Durham
Summary
Versatile and results-oriented professional with a track record of enhancing children's social development and safety. Leveraged early childhood development and positive reinforcement skills to foster a nurturing environment, achieving a significant increase in parent satisfaction. Excelled in team collaboration and customer service at The Tartan Tavern and The Home Depot, driving operational excellence. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Kitchen Volunteer
Oak Ridges Hospice
10.2023 - Current
- Volunteer my time to prepare meals for the residents of the Hospice (End of Life)
- Work closely with the medical staff to meet the resident's dietary/nutritional needs.
- Operating in a kitchen that has the highest standards of cleanliness and productivity.
- Interact with the family members of the residents
- Upheld a safe working environment by adhering to established safety protocols and reporting any hazards or incidents promptly.
- Maintained a clean and sanitized workspace, following strict hygiene guidelines to ensure food safety.
- Developed strong communication skills while collaborating closely with diverse team members on daily tasks and special events.
- Enhanced kitchen efficiency by prepping ingredients and organizing workstations for cooks.
- Reduced food waste by assisting in proper storage and rotation of perishable items.
Daycare Provider
Myself
09.2007 - Current
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
- Organized and maintained a clean, inviting play space that encouraged exploration while adhering to safety guidelines for childcare facilities.
- Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
- Supported families during transitions such as toilet training or starting school by providing guidance on strategies for success at home.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Delivered engaging storytime sessions that encouraged early literacy skills while sparking interest in reading among young learners.
- Coordinated sensory play experiences that allowed children to explore new textures, scents, sounds fostering curiosity about the world around them.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Offered outdoor play opportunities daily, promoting physical activity and encouraging children to connect with nature.
- Developed age-appropriate activities and crafts to engage children.
Server
The Tartan Tavern
01.2017 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Key Holding Manager
The Home Depot
05.1997 - 04.2010
- Maintained a safe and secure environment by adhering to company security policies and promptly addressing any issues.
- Monitored compliance with company policies and regulations by regularly reviewing employee performance evaluations.
- Mentored junior staff members, providing guidance on best practices in customer service and store operations.
- Evaluated staff performance regularly, identifying areas for growth and development opportunities within the team.
- Assisted in the hiring process, conducting interviews and selecting top candidates for key holding positions.
- Streamlined daily operations by effectively delegating tasks to team members and monitoring progress.
- Ensured optimal staffing levels, creating efficient work schedules for employees.
- Developed strong relationships with vendors to ensure timely deliveries and favorable pricing terms.
- Increased customer satisfaction through exceptional service and prompt resolution of complaints.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
No Degree - Medical Office Assistant
Centennial College
04-2025
High School Diploma -
Dr. F J Donevan High School
Oshawa, Ont01-1997
Skills
- Health and safety
- Infant Care
- Care Planning
- Social Development
- Activities Planning
- Early Childhood Development
- Child Supervision
- Personal Hygiene Assistance
- Housekeeping
- Positive Reinforcement
- Childcare
- Meal Preparation
Certification
Smart Serve 2023
First Aid/ CPR 2023
Food Handler's Safety 2023
Timeline
Kitchen Volunteer
Oak Ridges Hospice
10.2023 - Current
Server
The Tartan Tavern
01.2017 - 09.2021
Daycare Provider
Myself
09.2007 - Current
Key Holding Manager
The Home Depot
05.1997 - 04.2010
Smart Serve 2023
First Aid/ CPR 2023
Food Handler's Safety 2023
No Degree - Medical Office Assistant
Centennial College
High School Diploma -
Dr. F J Donevan High School
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