Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Nicole Pitawanakwat

London

Summary

Dynamic and dependable food service professional with a proven track record at Andy's Coffeeshop, excelling in customer engagement and food safety practices. Recognized for enhancing customer satisfaction and maintaining a clean, inviting atmosphere. Skilled in POS system operation and adept at resolving customer concerns with a calm, professional demeanor.

Overview

11
11
years of professional experience

Work History

Food Server/Cashier

A Manitowabi Group. Andys Coffeeshop
09.2012 - 09.2023
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.

Toolkit Internship Program

Francisco Rota
11.2018 - 01.2019
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Set up and maintained user accounts and client access.
  • Processed requests for service from internal and external customers.
  • Maintained spreadsheets of data across multiple systems.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Provided excellent customer service while meeting challenging time goals.
  • Maintained excellent customer service and positive attitude.
  • Greeted customers at counter and provided excellent customer service.

Cashier

Andy's General Merchandise
05.2015 - 01.2016
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.

Education

Bachelor of Arts - Baking And Pastry Arts Management

Humber College
Etobicoke, ON
01-2019

High School Diploma -

Wasse Abin High School
Wikwemikong, On
01-2014

Skills

  • Dining area upkeep
  • Safe food handling
  • Food safety practices
  • Health code compliance
  • Quality assurance
  • Food presentation
  • Customer engagement
  • POS system operation
  • Food inspection
  • Professional attitude
  • Service prioritization
  • Order taking
  • Customer service and communication skills
  • Calm under pressure
  • Dependable and responsible

Languages

English
Full Professional

Interests

  • Cooking
  • Engaging in food photography and sharing culinary creations on social media
  • Baking
  • Bread Making
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Electronics and Circuit Building
  • Video Gaming
  • Drawing and Painting
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate

Timeline

Toolkit Internship Program

Francisco Rota
11.2018 - 01.2019

Cashier

Andy's General Merchandise
05.2015 - 01.2016

Food Server/Cashier

A Manitowabi Group. Andys Coffeeshop
09.2012 - 09.2023

Bachelor of Arts - Baking And Pastry Arts Management

Humber College

High School Diploma -

Wasse Abin High School

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Nicole Pitawanakwat