Nicole Pilon
Greater Sudbury,ON
Summary
I have been in the management field for 15 years with the following skill's
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Weekly scheduling, denying or approving and required time off employees may need.
Overview
22
22
years of professional experience
Work History
Joe Fresh Apparel Manager
Loblaw Companies
10.2008 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Training with filling and processing any online order's
- Reprimanding when necessary and dealing with issues head on.
Sales Associate
V&S Department Store
04.2002 - 09.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Confederation Secondary School
Val Caron, ON01.2003
Skills
- Product Assortment
- Store operations
- Fashion Knowledge
- Merchandise planning
- Department management
- Brand Awareness
- Employee Scheduling
- Customer Service
- Team Leadership
- Decision-Making
- Hiring and Training
- Employee Coaching and Mentoring
Languages
English
Full Professional
Timeline
Joe Fresh Apparel Manager
Loblaw Companies
10.2008 - 03.2024
Sales Associate
V&S Department Store
04.2002 - 09.2004
High School Diploma -
Confederation Secondary School
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