NICOLE PHILLIPS
Foothills,AB
Summary
Highly skilled and experienced emergency services professional with extensive background in prehospital emergency care and services. An experienced leader both working in EMS and with outside agencies . Competent and experienced Clinical Supervisor with demonstrated understanding of services, programs and resources within EMS. Forward-thinking, resourceful and dedicated professional with excellent understanding of reporting, quality assurance and training needs. Experience providing direct leadership, coaching,professional development and performance management.
Overview
26
26
years of professional experience
Work History
Clinical Operations Supervisor
Alberta Health Services
03.2023 - Current
- Successful 22 years in EMS mentorship role as an ACP with 3 years Clinical Operations supervisor experience
- Successfully manages change and can create innovative solutions to complex issues.
- Proven ability to foster relationships internally and externally
- Supervised clinical operations and administrative functions.
- Appraised performance and assisted in staff development.
- Lead and directed team of clinical personnel and support staff
- Responded to crisis situations with calm and professional approach to optimize support
- Monitored, analyzed, and corrected staff performance and worked with them to raise standards of practice
- Experienced leadership in SSOOC
- Experienced leadership in IOC
- Established and maintained effective communication with staff, physicians and charge RN to promote high quality patient care
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care in the emergency department patient transition from EMS to Hospital staff
Advanced Care Paramedic
Lifelink Emergency Rescue Services
01.2019 - Current
- Adhered to established medical protocols and procedures, as well as legal guidelines and health and safety standards.
Advanced Care Paramedic
Alberta Health Services, PCP/ACP
12.2004 - Current
- I have worked in Calgary EMS first as an EMT then as an ACP attending to patient care in all required situations
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
Alberta Foster Coordinator
Alberta Bulldog Rescue
01.2015 - 10.2023
- For the past 7 years I have worked for the Bulldog rescue on a volunteer basis, in a full time capacity
- Board of Directors and as well I was the Foster coordinator team lead for all of Alberta
- transport lead and on the intake committee
Advanced Care Paramedic
Alberta Health Services, AHS
10.2019 - 10.2020
- in a casual role, as an ACP working in a clinical setting managing clients during various situations
- Working with the homeless and indigent
- Providing medical aid as well as safety training and care through harm reduction practices.
- Adhered to established medical protocols and procedures, as well as legal guidelines and health and safety standards.
Executive Assistant and Office Manager
SVP Professional Corp
01.2006 - 01.2015
- Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration
- Managed desktop publishing and proposal and memo typing
- Created and maintained computer and paper based filing and organization systems for records, reports and documents
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Updated spreadsheets and databases to track, analyze, and report on work performed.
Specialized Foster Parent
Alberta Child And Family Services
06.1997 - 01.2006
- Advanced Care foster home to high need children with specialized behavior issues, Extensive training for emotionally traumatized children
- Cared for medically fragile children in need of extensive support.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
Education
SAIT – Advanced Care paramedic - Paramedicine
Southern Alberta Institute of Technology
Calgary, AB2005
Certificate End of Life Doula - End of Life Care And Support
Douglas College
Vancouver, BC06.2021
Diploma - Cosmetology
Marvel College
Calgary, AB10.1990
AHS My Learning Link Courses
Calgary, ABSkills
- SSOOC supervisor
- IOC Supervisor
- District 6 Hiring team supervisor
- Exceptional communicator
- Strong organizational skills
- Skilled at working independently and collaboratively
- Medical and Clinical Team Supervision and leadership
- Self-motivated, with a strong sense of personal responsibility
Timeline
Clinical Operations Supervisor
Alberta Health Services
03.2023 - Current
Advanced Care Paramedic
Alberta Health Services, AHS
10.2019 - 10.2020
Advanced Care Paramedic
Lifelink Emergency Rescue Services
01.2019 - Current
Alberta Foster Coordinator
Alberta Bulldog Rescue
01.2015 - 10.2023
Executive Assistant and Office Manager
SVP Professional Corp
01.2006 - 01.2015
Advanced Care Paramedic
Alberta Health Services, PCP/ACP
12.2004 - Current
Specialized Foster Parent
Alberta Child And Family Services
06.1997 - 01.2006
SAIT – Advanced Care paramedic - Paramedicine
Southern Alberta Institute of Technology
Certificate End of Life Doula - End of Life Care And Support
Douglas College
Diploma - Cosmetology
Marvel College
AHS My Learning Link Courses
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