Nicole Peterson-Winkler
Claremont
Summary
Reliable employee seeking to maintain a part-time position
Overview
18
18
years of professional experience
1
1
Certification
Work History
SUD Counseling Intern
HealthRight360/Prototypes
02.2023 - Current
- Encouraged participants to open up and share thoughts at group counseling sessions.
- Performed Number hours of supervised group and individual counseling sessions.
- Reviewed case files to better assess client needs and proper course of treatment.
- Educated clients on dangers of substance abuse and prevention techniques.
- Supported individuals dealing with mental health and emotional issues.
- Provided education on mental health topics and resources to clients.
- Designed safe and supportive environment for clients to discuss issues.
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Listened to clients' concerns and provided encouragement and support.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Facilitated group counseling sessions to support and encourage client growth.
- Assisted clients in exploring feelings and understanding behaviors.
- Collaborated with other professionals to coordinate comprehensive care for clients.
At Home Care Taker
IHSS In Home Support Services
02.2023 - Current
- Managed supplies and equipment inventories and replenishments to meet operational needs.
- Facilitated transportation to and from appointments.
- Encouraged clients to take part in activities tailored to individual needs.
- Provided emotional support and companionship to clients.
- Provided assistance with medication management.
- Helped clients to maintain independence and quality of life.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Assignment Manager
Jersey Mike's Subs
02.2019 - 02.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed overstocking, restocking and inventory control procedures during Type shift.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained and developed personnel to improve safety, employee relations and resolve Type issues.
Cashier
Waba Grill
02.2017 - 08.2018
- Primary responsibilities included opening, closing, and working the cash register
- Assist customers with purchases and additional customer service needs
- Work as a team player and relieve co-workers for breaks
Cashier
Togo’s Sandwiches
08.2010 - 01.2016
- Primary responsibilities included opening, closing, and working the cash register
- Assist customers with purchases and additional customer service needs
- Work as a team player and relieve co-workers for breaks
Cashier
Mud Shack Pottery Store
07.2008 - 09.2012
- Primary duties included opening, closing, and working cash register
- Early and late shifts to open and close store
- Assist customers with purchases, locating inventory, and returns
- Maintain cleanliness of store, stocking supplies, refilling paints
- Ensure safety of customers in store with potential hazards (kiln)
Sales Representative
Player Motion
08.2007 - 08.2011
- Work on commission-based wages
- Promote product through advertising and marketing strategies
- Customer service in assisting clients with picture package selections and setting up shots
Cashier
Kindred Spirits Healing Center
11.2006 - 02.2007
- Open, close, and maintain cleanliness of store
- Stock shelves and organize merchandise
- Assist customers with purchases, returns, and other service needs
Education
Behavioral Sciences
Mt San Antonio College
Walnut, CA12.2021
Psychiatric Technician
Mt. San Antonio College
Walnut, CA2016
Chaffey College
Rancho Cucamonga, CA2011
High School Diploma -
Claremont High School
Claremont, CA2007
Skills
- Skills & Abilities
- Positive attitude and team player
- Eager and open to learning new skills
- Great communication skills
- Positive, friendly, and enthusiastic customer service
- Ensure safety of personnel and customers in work environments
- Punctual and hardworking
- Ability to be flexible and adapt to fast paced environments
- Extensive experience in operating cash register systems, handling cash and credit cards
- Social Perceptiveness
- Inspirational Leadership
- Creative Thinking
- Cultural Sensitivity
- Addictions and Substance Abuse
- Emotional Support
- Suicide Intervention
- Mental Health Support
- Trauma-Informed Care
Certification
16 week program of study in Domestic Violence Skills Certification from Mt. San Antonio College
Education
Walnut, CA
Contact
Claremont, CA 91711
Timeline
SUD Counseling Intern
HealthRight360/Prototypes
02.2023 - Current
At Home Care Taker
IHSS In Home Support Services
02.2023 - Current
Assignment Manager
Jersey Mike's Subs
02.2019 - 02.2021
Cashier
Waba Grill
02.2017 - 08.2018
Cashier
Togo’s Sandwiches
08.2010 - 01.2016
Cashier
Mud Shack Pottery Store
07.2008 - 09.2012
Sales Representative
Player Motion
08.2007 - 08.2011
Cashier
Kindred Spirits Healing Center
11.2006 - 02.2007
Behavioral Sciences
Mt San Antonio College
Psychiatric Technician
Mt. San Antonio College
Chaffey College
High School Diploma -
Claremont High School
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