Nicole Perseverance Ngwenya
Slave lake,Alberta
Summary
Dedicated Skincare Specialist with 10 years of experience in luxury spas environments, now seeking a customer service role to leverage my strong communication, problem-solving, and client relationship skills. Adept at handling customer inquiries, scheduling appointments, and providing personalized service to ensure a positive client experience. Proven ability to multitask in fast-paced environments, resolve concerns efficiently, and maintain a welcoming and professional demeanor. Passionate about delivering exceptional customer satisfaction and creating a seamless service experience.
Overview
7
7
years of professional experience
Work History
Senior Skin Care Facialist & Assistant Manager
One Spa World : DISNEY CRUISE LINE-Wonder
California. , Los Angels
04.2022 - 03.2023
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Educated clients on skin conditions, treatments and products to grow sales.
- Maintained detailed records of all client treatments and products purchased.
- Ensured compliance with safety regulations related to handling hazardous materials such as chemicals.
- Performed deep cleansing procedures to remove impurities from the skin.
- Handled customer inquiries promptly while displaying excellent customer service skills.
- Maintained a clean work environment by sterilizing equipment between uses.
- Analyzed skin types using various diagnostic tools to recommend suitable treatments for each client's individual needs.
- Trained new staff on range of spa services offered.
- Inspected client's skin to determine best courses of treatment.
- Educated Guests on skin care procedures and products.
- Assessed client needs and recommended skin care and anti-aging products.
- Tracked customer feedback regarding services provided and relayed this information back to management team.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Customer Service: Ensuring a high level of hospitality and guest satisfaction by delivering personalized services.Product Sales: Promoting and selling luxury skincare products to guests.
- Meticulously maintained spa appearance and cleanliness.
- Recommended professional-grade skincare products for use at home after treatments were completed.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Senior Beauty Therapist and Advisor
SkinPHD
Johannesburg , South Africa
05.2020 - 03.2022
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Provided advanced skin treatments, such as chemical peels, microdermabrasion and laser therapy.
- Recommended merchandise based on expert product knowledge and client preferences.
- Instructed clients on aftercare techniques for a variety of beauty treatments.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Assisted customers in feeling relaxed and comfortable with the process.
- Assisted in developing marketing strategies to promote the salon's services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Beauty & Body Therapist & Skin Care Specialist
The On Board Spa @ Disney Cruise line (One World Spa)
Florida.0rlando , America.
01.2017 - 02.2020
- Guest Interaction: Build relationships with cruise guests and provide top-tier customer service.
- Advanced Facial Treatments: Perform high-end facials, including anti-aging, deep hydration, brightening, and firming treatments. Use specialized equipment like microdermabrasion, LED therapy, and oxygen facials.Customize treatments based on guest skin concerns and recommend personalized skincare routines.
- Skin Consultations & Analysis: Conduct professional skin assessments and recommend treatments and skincare regimens.
- Educate guests on skincare routines and proper product use.
- Retail Sales & Revenue Generation. Promote and sell premium skincare products to maximize revenue.
- Upsell additional treatments and packages to enhance the guest experience.
- Leadership & Mentorship: Guide and mentor junior facialists and skincare specialists.
- Ensure consistency in treatment quality and guest service standards.
- Hygiene & Safety Compliance: Maintain cleanliness and sanitation of treatment rooms and equipment.
- Follow spa protocols and safety guidelines.
Reception and Beauty Therapist
Tazkia Skin, Body and Nails Salon
Johannesburg , SouthAfrica
01.2016 - 12.2016
- Organized appointments with clients and managed a busy schedule of bookings.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Ensured that all health and safety regulations are followed during treatments
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Updated and maintained customer information records and beauty services provided.
- Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
- Collected payment from customers and scheduled next appointments.
Education
Graduate Certificate - Biotec Facial Therapy
One Spa World
On Board 06-2018
Body And Face Treatments
Steiner
On Board 10-2017
Health & Skin Care Diploma -
Hydro International College
Johannesburg , SouthAfrica12-2015
CIDESCO: Management
Hydro International
Johannesburg , SouthAfrica11-2015
High School Certificate - High School
Wendy Wood High School
Johannesburg , SouthAfrica01.2011
Skills
- Verbal and written communication
- Customer Service and Communication
- Ability to explain treatments and procedures clearly
- Multitasking & Working Under Pressure
- Attention to Detail
- Problem Solving & Adaptability
Other Language Proficiency
English
Personal Information
- Date of Birth: 01/13/93
- Gender: Female
- Driving License: Code 10
References
- SkinPHD, Franchise owner, Reenisha, +27 82 997 7682
- One World Spa (theonboardSpa), Disney Cruise line Spa Manager, Attached Appraisals
Languages
ENGLISH
First Names
Perseverance Nicole
Academic Details
Wendy Wood High School, Matriculation, 2011, English, Math Literacy, Geography, Isizulu, Tourism, Life orientation, Biology, Hydro International College, 2013-2015, Health & Skin care Diploma, CIDESCO Health and Skin care, CIDESCO Spa Management, The Onboard SPA Steiner Academy Skin and Body Therapist, The Onboard Spa Steiner Biotec Facials, Sans Soucis skin treatment & Makeup, Grown Alchemist Biological Beauty, London Wellness Elemis facials and Biotec
Timeline
Senior Skin Care Facialist & Assistant Manager
One Spa World : DISNEY CRUISE LINE-Wonder
04.2022 - 03.2023
Senior Beauty Therapist and Advisor
SkinPHD
05.2020 - 03.2022
Beauty & Body Therapist & Skin Care Specialist
The On Board Spa @ Disney Cruise line (One World Spa)
01.2017 - 02.2020
Reception and Beauty Therapist
Tazkia Skin, Body and Nails Salon
01.2016 - 12.2016
Graduate Certificate - Biotec Facial Therapy
One Spa World
Body And Face Treatments
Steiner
Health & Skin Care Diploma -
Hydro International College
CIDESCO: Management
Hydro International
High School Certificate - High School
Wendy Wood High School