Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Pereira

Cambridge

Summary

Dynamic office administrator with proven expertise in enhancing customer satisfaction and streamlining operations. Skilled in time management and bookkeeping, I foster a collaborative environment while efficiently managing administrative functions. Recognized for resolving inquiries promptly, I contribute to a positive workplace culture and improved overall team productivity.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Office Administrator and Accounts Receivable

Cascade Canada LTD
04.2020 - 09.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

Receptionist

Cambridge Hyundai
11.2019 - 04.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

Youth Shelter Worker

Argus Residence
01.2011 - 12.2015
  • Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
  • Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
  • Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
  • Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
  • Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
  • Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
  • Conducted valuable life skills workshops, empowering clients with tools needed for independent living after transitioning out of the shelter setting.

Education

Diploma - Social Service Work

Mohawk College of Applied Arts And Technology
Hamilton
05-2011

High School Diploma -

Monsignor Doyle Catholic Secondary School
Cambridge
08-2009

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Document management
  • Bookkeeping
  • Telephone reception
  • Verbal communication
  • Customer service
  • Teamwork and collaboration
  • Goal setting

Languages

English

Timeline

Office Administrator and Accounts Receivable

Cascade Canada LTD
04.2020 - 09.2025

Receptionist

Cambridge Hyundai
11.2019 - 04.2020

Youth Shelter Worker

Argus Residence
01.2011 - 12.2015

Diploma - Social Service Work

Mohawk College of Applied Arts And Technology

High School Diploma -

Monsignor Doyle Catholic Secondary School

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Nicole Pereira