Nicole Penney
Surrey,BC
Summary
I am currently looking for a part-time position working evenings and weekends in a customer service atmosphere.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Engineering Supervisor
City Of Surrey
Surrey, BC
06.2007 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Server
The Roxy Cabaret
Vancouver, BC
10.2005 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Primos Mexican Restaurant
White Rock, BC
03.2020 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Centennial Secondary
Supervisory Skills
B.C.I.T
BurnabySkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
Serving It Right
Timeline
Server
Primos Mexican Restaurant
03.2020 - 09.2021
Engineering Supervisor
City Of Surrey
06.2007 - Current
Server
The Roxy Cabaret
10.2005 - 09.2023
Centennial Secondary
Supervisory Skills
B.C.I.T