Nicole Payne

-Was opening supervisor 4am to noon.

-prepared food in ovens and on stove.

-prepared ready made trays in freezer for rush hours.

-prepared sandwiches on a timed basis because we were a very busy location, it was a 30 second timer.

-made coffees, teas,expressos, lattes to customer specifications.

-handled money at the till.

• Input orders into point of sale system and handled customer payments.
• Managed cash register and processed transactions with accuracy and integrity.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Stocked shelves with ingredients needed to make coffee drinks.
• Adhered to health department regulations concerning sanitation standards.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
• Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
• Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
• Monitored inventory levels of supplies and restocked when necessary.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Maintained calm demeanor during high-volume periods and special events.
• Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
• Trained new baristas on company policies and procedures regarding food handling safety standards.