Nicole Palafox
San Bernardino
Summary
Dynamic Office Assistant with a proven track record. Bilingual in English and Spanish, I thrive in fast-paced environments, ensuring accuracy and timely communication. Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
9
9
years of professional experience
Work History
Office Assistant
Safe Team Haulers Inc.
Bloomington
01.2023 - Current
- Support daily transportation operations by coordinating communication between customers, drivers, and dispatch.
- Schedule and confirm pickups, deliveries, and transportation appointments while ensuring all documentation is accurate and complete.
- Prepare and process transportation documents, including bills, delivery confirmations, proof-of-delivery records, and invoices.
- Track shipment paperwork and maintain organized electronic and physical records for customers, drivers, and vehicles.
- Monitor documentation for accuracy and resolve discrepancies by communicating with drivers and office personnel.
- Collect, review, and process employee timesheets while assisting with payroll administration.
- Provide timely updates to customers and internal staff regarding shipment status and operational changes.
- Improve filing and recordkeeping processes, increasing efficiency and reducing administrative errors.
Office Assistant
The Browns Therapy Group
San Jose
01.2020 - 12.2022
- Maintained accurate client and employee records while ensuring confidentiality and compliance.
- Processed payroll and assisted with account reconciliation and administrative reporting.
- Entered and verified large volumes of data with a high degree of accuracy.
- Coordinated schedules, appointments, and daily office operations to ensure efficient workflow.
- Responded to client inquiries, resolved concerns, and provided exceptional customer service.
- Assisted management with administrative projects, reporting, and office organization.
- Utilized Microsoft Office applications and office management software to maintain records and prepare reports.
Office Assistant
Open Door Counseling
Riverside
01.2018 - 11.2018
- Scheduled appointments and managed calendars for counselors and clients.
- Answered high-volume multi-line phone calls and directed inquiries to appropriate staff.
- Maintained confidential client records and ensured accurate documentation.
- Performed data entry, generated reports, and maintained organized filing systems.
- Assisted clients by providing information and resolving scheduling and administrative concerns professionally.
Education
Riverside City College
Riverside, CA07-2026
Some College (No Degree) -
San Jose State University / San Jose City College
San Jose, CA01-2021
High School Diploma -
Wilmer Amina Carter High School
Rialto, CA01-2018
Skills
- Shipment Documentation
- Appointment Scheduling
- Billing Administration
- Data management
- Document Management
- Employee Record Management
- Financial Record Keeping
- Google Workspace
- High-Volume Call Handling
- Customer account support
- Administrative Support
- Time Management
- Team Collaboration
- Problem solving
- Conflict Resolution
- Communication skills
- Fast-paced work
- Bilingual (English & Spanish)
- Scheduling appointments
- Data entry
- Payroll administration
- Office management
Timeline
Office Assistant
Safe Team Haulers Inc.
01.2023 - Current
Office Assistant
The Browns Therapy Group
01.2020 - 12.2022
Office Assistant
Open Door Counseling
01.2018 - 11.2018
Riverside City College
Some College (No Degree) -
San Jose State University / San Jose City College
High School Diploma -
Wilmer Amina Carter High School