Nicole Osborne
Sundre,AB
Summary
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks. Motivated to learn, grow and excel.
Overview
11
11
years of professional experience
Work History
Financial Advisor
Servus Credit Union
06.2021 - Current
- Educated members on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each individuals needs.
- Developed personal rapport with members to maintain loyalty and establish long-term accounts.
- Completed the underwriting and processing of residential mortgages and personal loans, conducting detailed credit analysis to assess client eligibility and minimize risk.
Real Estate Agent
EXP REALTY
12.2019 - 04.2021
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Created and implemented marketing plans to drive sales.
- Advertised client properties through websites, social media and real estate guides.
- Communicated with clients to understand property needs and preferences.
Restaurant Waitress
Schotts Lake RV & Guest Ranch
06.2019 - 12.2019
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Operated POS systems to cash out customer checks and complete order transactions.
- Greeted and maintained relationships with regular customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Shift Supervisor
Starbucks
10.2014 - 08.2018
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Completed store opening and closing procedures, including setting up registers and checking products.
Skills
- Marketing and advertising
- Contract Negotiation
- Excellent in team settings
- Strong organizational skills
- Client-oriented
- Cash Handling Expertise
- Calm under pressure
- Proficient computer skills
- Problem-solving
- Attention to detail
Timeline
Financial Advisor
Servus Credit Union
06.2021 - Current
Real Estate Agent
EXP REALTY
12.2019 - 04.2021
Restaurant Waitress
Schotts Lake RV & Guest Ranch
06.2019 - 12.2019
Shift Supervisor
Starbucks
10.2014 - 08.2018
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