Nicole O’Neill
Ottawa,ON
Summary
With a robust background at the Ottawa Police Service, I excel in document management and stakeholder management, demonstrating a keen ability to coordinate complex projects and events with discretion. My achievements include enhancing operational support and fostering significant improvements in event coordination and information dissemination, showcasing my hard and soft skills effectively.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Parliamentary District Coordinator
Ottawa Police Service
10.2024 - Current
- Coordination of operational support between the Ottawa Police, partners within the Parliamentary Precinct, Global Affairs Canada, the Diplomatic community and the RCMP
- Collate information and coordinate tasking of responsibilities between the Parliamentary District and internal partners, including Event Management, Command Centre, Intelligence and Cybercrime
- Coordinate and maintain electronic event folders to maintain a repository for all events and demonstrations planned and unplanned regarding Parliamentary District and the Diplomatic community to foster accountability and facilitate tracking and analysis
- Coordinate the intake, tracking and response to inquiries and taskings related to the Parliamentary Protective Services, the House of Commons, the Senate, and Global Affairs Canada
Project Coordinator
INTERSECT
03.2024 - 08.2024
- Create project artefacts, support project planning, and assess risk and impacts for the INTERSECT 2.0 project options
- Provide application support, administration, and training of partners on the INTERSECT Situational Awareness Network (ISAN) platform
- Communicate and build relationships with over 85 partner organizations
- Provide support and situational awareness to INTERSECT partners ahead of and during planned events and unplanned/critical incidents
FLD / Administrative Assistant
Ottawa Police Service
01.2017 - 03.2024
- Provide administrative support to Inspectors from Frontline Policing Directorate
- Disseminate PSS files to appropriate Staff Sergeants and Inspector
- Assist FLD Inspectors with operational reviews
- Coordinate meetings and compiled information from these meetings
- Respond to telephone inquiries and prepare meeting minutes
- Consult with OPS Finance Department with regards to corporate credit card conciliation, invoices (ARIBA), Travel Advance, and Statement of Travel
- Prepare travel arrangements for Out of Town and Out of Country training
- Perform various computer related and clerical duties and assist with different sections within 10th line police station as well as Leitrim and Huntmar police station
Scribe Coordinator
Ottawa Police Service
01.2015 - 01.2021
- Coordinate deployment of Scribes for planned events
- Assist the RCMP Canadian Police College with the Incident Commanders Course (Speaker and Role Player) as well as the Critical Incident Scribe Course (Instructor June 2021)
- Prepare and deliver, in house mandatory, Scribe Training Days for the Ottawa Police Service Scribe Unit
- Designed and prepared training material for the Scribe Unit
Scribe
Ottawa Police Service
03.2020 - 05.2020
- Assigned as the scribe for the Incident Commander of the Pandemic Planning Team
- Furthermore, provided administrative support to the Pandemic Planning Team
Committee Member
Ottawa Police Service
01.2015 - 01.2018
- Provide additional help with planning and assist with tickets sales
- Set up decorations
Tactical-EDU / Administrative Assistant
Ottawa Police Service
03.2013 - 01.2017
- Provide administrative support to the Tactical/EDU members
- Collaborate with the Training Development Coordinators at the Professional Development Centre and Talent Management System (TMS)-Pilat software specialist in developing and implementing a training record management system
- Respond to telephone inquiries and prepare NCO’s meeting minutes
- Create and maintain Tactical Training logs on operational database and within the TMS-Pilat System
- Consult with OPS Finance Department with regards to invoices submission
- Prepare travel arrangements for Out of Town and Out of Country training
Major Case Management
Ottawa Police Service
01.2013 - 02.2013
- Identify and enter all criteria reports from the Sexual Assault/Child Abuse Handle and Powercase Handle that meet Major Case Management criteria by using Powercase Software
- Assist Major Case Management Constables with coordinating information regarding major cases
- Assist Major Crime and Sexual Assault Child Abuse Investigators with various duties such as entering and preparing tip reports from members of the public, performing a range of searches on Powercase
- Translate written statements from French to English
- Prepare synopsis of serial and predatory behavior for submission to the Serial Predator Crime Unit
Major Crime / Administrative Assistant
Ottawa Police Service
01.2011 - 01.2013
- Provide administrative support to the Major Crime Investigators
- Respond to telephone inquiries (take tips regarding ongoing homicide investigations, cold cases)
- Prepare minutes from Major Crime weekly meeting
- Consult with Provincial Crown office and Court Liaison regarding transcript request
- Coordinate meeting with transcriptionist regarding transcript request
Guns and Gangs Section / Administrative Assistant
Ottawa Police Service
01.2009 - 01.2010
- Provide administrative support to the Guns and Gangs Section, Direct Action Response Team, Provincial Weapons Enforcement Unit, and the Firearm Section
- Pick up and disseminate mail to the proper sections
- Attend meetings, prepare minutes, prepare agendas
Clearance Clerk
Ottawa Police Service
01.2005 - 01.2006
- Queried names of applicants applying for Police Records Checks with the Vulnerable Sector
- Provided customer service to members of the public with regards to Police Records Checks, Criminal Records Checks, Pardon Applications as well as all other general inquiries
- Performed various computer related and clerical duties
CPIC operator
Ottawa Police Service
01.2002 - 01.2004
- Entered and maintained CPIC entries
- Transcribed police reports
- Entered hard copy traffic accident reports onto RMS system
Communication Call Center Agent
Ottawa Police Service
01.2001 - 01.2002
- Provided information to the public over the telephone
- Entered reports over the telephone from members of the public
- Aided other sections within the police department
Communication Clerk/Dispatcher
Ottawa Police Service
01.1996 - 01.2001
- Entered and handled emergency calls and calls for service through the CAD and RMS applications
- Prioritized incoming and pending calls for service
- Applied various crisis management techniques
Committee Member
Ottawa Police Service
02.2024
- Supported the organization of ground-breaking training for agencies working with victims of strangulation
- Recognized the significance of the INTERSECT network to ensure partnerships were leveraged and stakeholders had awareness of this important training
Staffing Team Member
Ottawa Police Service
02.2022
- Assigned to the Freedom Convoy 2022 Staffing Team
- Assist with staffing various deployment teams during Freedom Convoy
Organizer
Ottawa Police Service
01.2019
- Organized and facilitated Take Your Kid to Work Day for the Ottawa Police members and their children
- Consulted with various units within the organization to coordinate presentations for the youths
Education
Bachelor of Social Sciences - Criminology and Sociology
University of Ottawa
01.1997
Skills
- Document management
- Project assistance
- Task prioritization
- Discretion and confidentiality
- Event coordination
- Stakeholder management
Languages
Fluently Bilingual
Additional Work Experience
- Committee Member, Ottawa Police Strangulation Training Day, 02/01/24, Supported the organization of ground-breaking training for agencies working with victims of strangulation.
- Organizer, Ottawa Police Take Your Kid to Workday, 01/01/19, 01/01/22, 01/01/23, Organized and facilitated Take Your Kid to Work Day for the Ottawa Police members and their children.
- Staffing Team Member, Freedom Convoy 2022, 02/01/22, Assigned to the Freedom Convoy 2022 Staffing Team.
- Scribe, Pandemic Planning Team, 03/01/20, 05/31/20, Assigned as the scribe for the Incident Commander of the Pandemic Planning Team.
- Committee Member, Ottawa Police Service Gala, 01/01/15, 01/01/18, 01/01/24, Provide additional help with planning and assist with ticket sales.
- Scribe Coordinator, Ottawa Police Service, 01/01/15, 01/01/21, Coordinate deployment of Scribes for planned events.
Certification
- Top Security Clearance / Enhance Reliability Status
Timeline
Parliamentary District Coordinator
Ottawa Police Service
10.2024 - Current
Project Coordinator
INTERSECT
03.2024 - 08.2024
Committee Member
Ottawa Police Service
02.2024
Staffing Team Member
Ottawa Police Service
02.2022
Scribe
Ottawa Police Service
03.2020 - 05.2020
Organizer
Ottawa Police Service
01.2019
FLD / Administrative Assistant
Ottawa Police Service
01.2017 - 03.2024
Scribe Coordinator
Ottawa Police Service
01.2015 - 01.2021
Committee Member
Ottawa Police Service
01.2015 - 01.2018
Tactical-EDU / Administrative Assistant
Ottawa Police Service
03.2013 - 01.2017
Major Case Management
Ottawa Police Service
01.2013 - 02.2013
Major Crime / Administrative Assistant
Ottawa Police Service
01.2011 - 01.2013
Guns and Gangs Section / Administrative Assistant
Ottawa Police Service
01.2009 - 01.2010
Clearance Clerk
Ottawa Police Service
01.2005 - 01.2006
CPIC operator
Ottawa Police Service
01.2002 - 01.2004
Communication Call Center Agent
Ottawa Police Service
01.2001 - 01.2002
Communication Clerk/Dispatcher
Ottawa Police Service
01.1996 - 01.2001
Bachelor of Social Sciences - Criminology and Sociology
University of Ottawa
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