Nicole Oliveri
Woodstock
Summary
Highly skilled in executive support, financial administration, customer relations, and office management. Recognized for exceptional multitasking abilities, problem solving, organization, and confidentiality while supporting senior leadership and optimizing business management. Dedicated Customer Service/Administrative professional with over 20 years of experience, including 13 years in the financial sector.
Overview
6
6
years of professional experience
Work History
Medical Aesthetician (Independent Contractor)
Orchard Valley Spa
06.2020
- Stocked treatment rooms and maintained clinical supply levels.
- Resolved customer complaints and facilitated positive conflict resolution.
- Approved services and service fees.
- Managed multiple tasks under tight deadlines with accuracy.
- Communicated with clients through email, phone, and written correspondence.
- Handled cash transactions and maintained precise sales/payment records.
- Built strong long-term client relationships.
- Maintained detailed treatment and communication records.
- Processed invoices, deposits, and financial logs.
- Prepared monthly bank reconciliations and tracked expenses and income.
Executive Assistant to CEO
Paver Restore
09.2023 - Current
- Organized CEO inbox to ensure visibility of high-priority communications.
- Updated and managed Google Calendar daily, scheduling appointments, meetings, and reminders.
- Handled full-cycle A/P, A/R, and payroll activities.
- Created invoices for all new clients and set up customer accounts.
- Managed all business bank accounts, financial records, and cash flow tracking.
- Oversaw staff spending approvals including materials, fuel expenses, and operational purchases.
- Ensured smooth administrative operations to support the CEO's workflow and company growth.
Medical Spa Coordinator
Derma Secret Medical Spa
02.2020 - 01.2024
- Streamlined appointment scheduling processes for improved efficiency and increased bookings.
- Managed all clinic-related emails and communications with the owner.
- Developed strong client relationships leading to repeat business and referrals.
- Oversaw front desk operations, ensuring efficient check-in and check-out procedures.
- Resolved client concerns promptly to maintain customer loyalty.
- Trained and supervised spa staff on customer service and sales techniques.
- Oversaw scheduling to ensure proper team coverage.
- Delivered exceptional customer service in a welcoming and professional setting.
- Assisted with inventory management and product ordering.
- Contributed to marketing efforts, promotional events, and client retention initiatives.
Education
Diploma With Honors - Advanced Medical Skin Therapy
International Beauty Institute
High School Diploma - undefined
06.1994
Skills
- Critical Thinking & Problem-Solving
- Customer Service & Client Relations
- Executive Support & Scheduling
- A/P, A/R & Payroll Processing
- CRM Management
- Staff Training & Team Support
- Appointment Scheduling
- Payment Processing & Money Handling
- Proficiency in Word, Excel, MS Outlook, OneNote
- Basic QuickBooks, PowerPoint Knowledge
- Strong Written & Verbal Communication
Timeline
Executive Assistant to CEO
Paver Restore
09.2023 - Current
Medical Aesthetician (Independent Contractor)
Orchard Valley Spa
06.2020
Medical Spa Coordinator
Derma Secret Medical Spa
02.2020 - 01.2024
High School Diploma - undefined
Diploma With Honors - Advanced Medical Skin Therapy
International Beauty Institute