Nicole Olenga
Calgary,AB
Summary
- At Ace Naturals Cleaning, I elevated client satisfaction and retention by implementing advanced cleaning and sanitizing techniques, showcasing my deep cleaning expertise and exceptional customer service skills. My proactive approach and ability to manage complex problems significantly improved indoor air quality and work environments.
- Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas.
- Experienced team player with a strong service record, good organizational skills and a productive approach to handling simultaneous tasks. We are focused on always producing high-quality and professional results. Typically, we take extra care about detailing cleaning as well.
Overview
6
6
years of professional experience
Work History
Professional Cleaner
Ace Naturals Cleaning
Calgary, AB
04.2018 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
- Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
GED -
CDI College
Calgary, AB06.2012
Skills
- Self-Motivation and Initiative
- Strong Work Ethic
- Multitasking proficiency
- Deep cleaning expertise
- Professional Appearance
- Knowledge of safety regulations
- Cleaning and sanitizing
- Health and safety compliance
- Disinfection Practices
- Customer Service
- Crew Management
- Complex Problem-Solving
- Hazardous Material Handling
- Supply Inventory Management
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Professional Cleaner
Ace Naturals Cleaning
04.2018 - Current
GED -
CDI College