Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Okere

Toronto,ON

Overview

4
4
years of professional experience

Work History

Career Launch Associate

Rbc Royal Bank
03.2023 - Current
  • Rotation 1 - Operations Specialist
  • Worked on over 60 cases daily for Personal and Non-Personal client's of RBC
  • Met customer call guidelines for service levels, handle time and productivity
  • Doubled team efficiency in 4 months by developing process improvements and training protocols
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Interacted with team members across departments to research and resolve customer issues
  • Increased client satisfaction by 30% in six months, leading to more referrals and higher conversion rates
  • Increased customer satisfaction by 20% in 4 months, leading to improved retention & loyalty.

Wealth Management Advisor

Transamerica Financial Services
06.2022 - 03.2023
  • Identified client's' financial conditions and needs through financial planning analysis
  • Evaluated client's' financial status to provide recommendations and suggestions on proper investments, debt management and insurance
  • Highlighted progress and established new goals by performing portfolio reviews for over 50 client's
  • Educated client's on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's' individual needs
  • Assisted client's with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals
  • Grew client assets under management by over 25% in 6 months, achieving record profits.

Social Media Coordinator

University Of PEI- GLENDOR And ENERGIZE HEALTH
01.2021 - 05.2022
  • Planned website development and SEO strategy in accordance with Google Analytics data, driving increase in web traffic by 27%
  • Strategized and developed video content for client's website and social media publications
  • Increased Twitter followers by 50% in 6 months, resulting in increased website traffic
  • Produced blog posts, pay-per-click ads, and promotional content
  • Increased social media engagement by 30% in 6 months, resulting in 50% increase in website traffic
  • Defined key performance indicators (KPI) specifically for social media channels
  • Increased web traffic by 24% in 3 months through optimized content strategies.

Sales Advisor

H&M Hennes & Mauritz
03.2019 - 02.2022
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Boosted sales by signing average of 30 customers per day for H&M loyalty program
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
  • Responded to in-person and telephone requests for information about new offers and promotions
  • Helped an average of 50 customers per day with product inquiries
  • Increased sales revenue by 25% in 6 months by creating and executing new marketing strategies
  • Increased store sales by 30% in 8 months through successful product promotions and customer outreach
  • Increased sales by 25%, in 3 months, by providing personalized customer service.

Sales Agent

S&P Data LLC
03.2020 - 11.2021
  • Used Salesforce CRM software to record personal information and purchases of contacted prospects
  • Increased market share by 8% through building lasting relationships
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by 10% per month
  • Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Increased sales revenue by 30% in 6 months through effective negotiation and customer relationships
  • Grew sales by 30% in 6 months, exceeding targets and driving growth in the region.

Education

Bachelor's Business Administration - Marketing

University Of Prince Edward Island
Charlottetown, PE
05.2022

Skills

  • Ability To Work Under Pressure
  • Adobe Creative Suite
  • Attention to Detail
  • Cold Calling
  • Effective Oral and Written Communication
  • Multitasking
  • Customer Service
  • Google Analytics
  • Social Media Management
  • Team Leading
  • Organizational Skills

References

Available upon request

Timeline

Career Launch Associate

Rbc Royal Bank
03.2023 - Current

Wealth Management Advisor

Transamerica Financial Services
06.2022 - 03.2023

Social Media Coordinator

University Of PEI- GLENDOR And ENERGIZE HEALTH
01.2021 - 05.2022

Sales Agent

S&P Data LLC
03.2020 - 11.2021

Sales Advisor

H&M Hennes & Mauritz
03.2019 - 02.2022

Bachelor's Business Administration - Marketing

University Of Prince Edward Island

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Nicole Okere