Summary
Overview
Work History
Education
Skills
Certification
Languages
Education and Training
Contact
Timeline
Generic

Nicole Nwanna

Barrie,ON

Summary

Bilingual and results-driven professional years of experience in customer service, coaching, and team-based roles. Fluent in English and French, with strong communication and problem-solving skills. Proven ability to engage, motivate, and support individuals in diverse environments. Adept at handling fast-paced tasks, maintaining strong relationships, and achieving team goals. Seeking to contribute my skills and experience to a dynamic role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Soccer Coach

Cherry beach soccer club
Toronto, Ontario
09.2022 - Current



- Assisted the head coach in designing and implementing training sessions, focusing on improving individual player skills and team performance.
- Analyzed game footage and provided feedback to players to enhance strategies and techniques.
- Supported the development of game plans and tactical adjustments during competitions.
- Mentored and motivated athletes to maintain high levels of focus, discipline, and teamwork.
- Coordinated team activities, including practice schedules, travel arrangements, and logistical support.
- Fostered a positive team culture, emphasizing communication, work ethic, and mutual respect.
- Contributed to the team’s strategic planning, helping to refine both offensive and defensive approaches.
- Played a key role in the team’s success, leading to the Robbie Championship along with the finalist in the Imodel division.

Cook/cashier

The Original San Francisco
Toronto, Ontario
09.2022 - 10.2022

Cashier
- Provided excellent customer service by greeting customers, processing transactions, and addressing inquiries in a friendly, professional manner.
- Accurately handled cash, credit, and debit transactions, ensuring the correct change was given and maintaining balanced cash drawers.
- Managed high-volume customer traffic during peak hours, ensuring efficient and timely service.
- Assisted with inventory checks, restocking products, and organizing front-of-house displays to ensure a neat and welcoming environment.
- Collaborated with kitchen and waitstaff to streamline order processing, ensuring quick and accurate delivery of orders.

Volunteer Coach

Union ville High5
Markham, Ontario
08.2020 - 08.2020


- Developed and implemented soccer drills tailored to meet the individual needs and abilities of children with special needs, fostering skill development and confidence.
- Provided one-on-one support during practices and games, adapting activities to ensure full participation and enjoyment for each child.
- Created a positive and inclusive environment where children felt safe, motivated, and encouraged to try new skills and engage with peers.
- Worked closely with parents and caregivers to track progress, address concerns, and ensure that each child’s physical and emotional needs were met.
- Collaborated with other coaches and staff to design group activities that promoted teamwork, communication, and social interaction among the children.
- Celebrated individual achievements and team successes, helping to boost self-esteem and instill a sense of pride and accomplishment in all participants.
- Led warm-ups and cool-downs, ensuring all exercises were appropriate for the participants’ physical abilities, while prioritizing safety and well-being.

Summer Camp Volunteer

Sunny side up camp
Toronto, Ontario
08.2019 - 08.2019


- Assisted camp counselors in leading and supervising daily activities for children, ensuring a safe, enjoyable, and inclusive environment.
- Organized and facilitated group games, arts and crafts, nature hikes, and team-building exercises to promote social interaction and physical activity.
- Supported campers with special needs or behavioral challenges by providing additional guidance and encouragement, helping them engage in activities and build self-confidence.
- Managed camper groups during outdoor excursions, ensuring proper safety protocols and fostering positive relationships among peers.
- Acted as a role model for campers, demonstrating respect, teamwork, and responsibility while promoting the camp’s values and mission.
- Coordinated snack times, breaks, and transitions between activities, ensuring the day ran smoothly and campers were well-cared for.
- Communicated effectively with camp directors and fellow volunteers to address any issues and contribute to the camp’s overall success.

Education

Bachelor of Science - Kinesiology And Health Science

York University
Toronto, ON

Skills

  • Organization & Attention to Detail:

Multitasking
Task Prioritization
Event Planning & Coordination
Maintaining Accuracy in Work

  • Leadership & Management:Staff Supervision

Delegation & Empowering Team Members
Performance Management
Motivating and Inspiring Teams

  • Adaptability & Flexibility:

Ability to Handle Change
Managing Multiple Priorities
Resilience under Pressure
Time Management & Prioritization

  • Customer Service & Relationship Building:

Client Engagement
Conflict Resolution
Empathy and Patience

  • Communication Skills:

Verbal and Written Communication
Active Listening
Public Speaking & Presentations
Negotiation & Persuasion
Conflict Resolution

  • Teamwork & Collaboration:

Team Leadership
Cross-functional Collaboration
Conflict Management
Mentoring and Coaching

  • Problem-Solving & Critical Thinking:

Analytical Thinking
Troubleshooting
Decision Making
Creative Thinking


Certification

  • CPRC Certified– Completed on on January 20, 20220- expired January 20, 2023
  • NCCP: Making Headway in Sport – Completed on June 27, 2022
  • NCCP: Make Ethical Decisions – Completed on July 25, 2022 (Brampton, ON)
  • NCCP: Understanding the Rule of Two – Completed on April 10, 2023
  • NCCP: Emergency Action Plan eLearning – Completed on April 21, 2023
  • NCCP: Fundamentals. – Completed on July 25, 2022
  • NCCP: Learn to Train – Completed on June 13, 2023
  • NCCP: Soccer for Life – Completed on April 29, 2023

Languages

5,5

Education and Training

true,other,Toronto, ON,other,Toronto, ON

Contact

Barrie, ON L4N 9T1

Timeline

Assistant Soccer Coach

Cherry beach soccer club
09.2022 - Current

Cook/cashier

The Original San Francisco
09.2022 - 10.2022

Volunteer Coach

Union ville High5
08.2020 - 08.2020

Summer Camp Volunteer

Sunny side up camp
08.2019 - 08.2019

Bachelor of Science - Kinesiology And Health Science

York University
Nicole Nwanna