Nicole Nwadike
Winnipeg,MB
Summary
Results-driven Business Analytics student with strong technical skills in data management, workflow automation, and systems troubleshooting. Experienced in generating data outputs, automating processes, and providing technical support. Collaborates effectively with business analysts and developers to enhance system functionality.
Overview
1
1
year of professional experience
Work History
Data Management Intern
ABC Analytics
Winnipeg, Manitoba
05.2024 - 09.2024
- Provided Tier 2 support for end users by troubleshooting technical issues with data systems
- Collaborated with business analysts to generate data outputs for business improvement initiatives.
- Developed automated workflows using RPA to streamline recurring data requests and improve efficiency.
- Configured settings and maintained data tables for the company’s Transportation Management System.
Junior Systems Analyst
Tech Innovations Ltd.
Winnipeg, Manitoba
01.2024 - 04.2024
- Assisted in the creation of data outputs and reports for internal stakeholders using SQL and Power BI.
- Worked with software developers to identify potential system improvements, leading to a 10% reduction in processing time.
- Developed and implemented software solutions for clients in accordance with their requirements.
- Assisted in the development of training materials for end users on new systems and processes.
IT Support Assistant
Data Solutions
Winnipeg, Manitoba
09.2023 - 12.2023
- Managed incoming support requests from end users, providing troubleshooting for system and software issues.
- Assisted in configuring and optimizing workflow automation tools, improving response times for data requests.
- Worked with team members to provide data insights using PowerBI and Excel, helping inform strategic decisions.
- Trained new employees on system usage and troubleshooting techniques, ensuring smooth onboarding processes.
Education
BBA - Business Analytics
Asper School of Business, University of Manitoba
Winnipeg, MBSkills
- Data Management & Reporting: SQL, PowerBI, Excel (advanced), Access
- Automation Tools: Robotic Process Automation (RPA), Power Automate
- Programming Languages: Python, Java (basic)
- Software & Platforms: Microsoft Office Suite, Tableau
- Operating Systems: Windows, Linux
Volunteer Experience
IT Support Volunteer
Tech for Good Initiative, Winnipeg, MB | May 2023 – Present
- Provided technical support for community workshops, troubleshooting system issues and ensuring smooth operation of digital tools.
- Assisted in configuring software settings and managing data across platforms for events.
Summary of Qualifications
- Proficient in SQL, PowerBI, Excel, and Access for data management and reporting.
- Hands-on experience with workflow automation tools like RPA and scheduled jobs.
- Skilled in providing Tier 2 technical support, solving user issues, and improving system processes.
- Strong communicator, able to collaborate effectively with business analysts and developers to enhance workflows and tools.
- Capable of documenting standard operating procedures to foster continuous improvement.
- Fast learner with adaptability to new technical platforms and environments.
- Reliable team player with excellent interpersonal skills, capable of working independently or collaboratively.
Timeline
Data Management Intern
ABC Analytics
05.2024 - 09.2024
Junior Systems Analyst
Tech Innovations Ltd.
01.2024 - 04.2024
IT Support Assistant
Data Solutions
09.2023 - 12.2023
BBA - Business Analytics
Asper School of Business, University of Manitoba
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